By now you may have heard the buzz about Creative Memories with regard to their branded digital software, StoryBook Creator and Memory Manager. In case you have not, this was posted on the Creative Memories Home Office Facebook page yesterday (24 June 2013):
“At this point, we can confirm that our digital software will not be a part of our business moving forward. We will not be supporting the software or printing past August. There may be options for getting software support elsewhere, but nothing has been confirmed or finalized.”
We realize this may cause you to have more questions than answers, and we want to do our best to keep you in the loop with regard to the future of StoryBook Creator and Memory Manager. We will not be engaging in speculation here or on our Facebook page, and we encourage you to honor our position. As with many things involving legal issues, there are things that simply cannot be said until permissions have been granted.
Creative Memories has given their permission for us to share this information with you:
“Q. What is the future of StoryBook Creator and Memory Manager Software? And what is the overall plan for digital?
A. All along, Creative Memories has contracted with a company called Panstoria, who developed and owns the rights to StoryBook Creator and Memory Manager. So even though Creative Memories is transitioning out of the software, and the new company (Jan’s note: new company = whatever CM becomes) will not sell the software in the future, that doesn’t mean that StoryBook Creator and Memory Manager will not exist or be supported. We’re currently working with Panstoria and other digital vendors to define what the future looks like for the digital business.
We’re working hard to find an answer that supports digital customers, enables a great consumer experience, and is more pleasing than shutting it down. We’re taking a strong stand to find a way for the digital business to continue, so current and future digital customers can be supported. The best-case scenario is that we can find a backer for the digital business so existing software customers can order products uninterrupted through a different interface. Those conversations are in process, and we expect to have more to share with you in a month or so.
The new company simply can’t bring digital forward in its current condition. The new company will include digital; it will just be starting with a new foundation.”
While this doesn’t answer every question, I hope it will allay some of your fears. We want you to know pixels2Pages is (and has been) working diligently to be a part of the digital solution. It is our intent to continue training on digital scrapbooking software. We appreciate your support and concern during this time of uncertainty!
Because we want to comply with our license agreement with Creative Memories, we ask that you refrain from using pixels2Pages.net or our pixels2Pages Facebook page as a forum for sharing information about other companies. As posted above, Creative Memories is looking for solutions to offer you, and we will let you know when there is concrete information to share.
We understand that you may have many more questions about what might happen or what you will need to do; for now, other than making sure everything is backed up, the answer is finish up projects that you want to print at Creative Memories. They will be honoring product credits through 21 August 2013, so get those books done – and don’t wait until the last minute!
Last, but certainly not least: I am VERY PLEASED to let you know that as of 1 July 2013, we happily invite Australasian residents to purchase p2P memberships!!!! We can’t wait to have you join us!