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This information is for users of Memory Manager and/or StoryBook Creator branded software who wish to start using Panstoria’s Historian and/or Artisan programs instead.  The pixels2Pages team has already made this transition, and we are now Panstoria’s industry partners and official trainers.  If your current programs are working well, there is no necessity to change immediately; however, Memory Manager and StoryBook Creator are no longer being supported or updated, and they cannot be activated if it is necessary to move them to a new computer. We recommend that you make the switch as soon as it is feasible for you. When you are ready to make the transition, these are the steps to follow:

Memory Manager to Historian

Install Historian. If you do not own Historian, we invite you to purchase it by clicking through our affiliate LINK.  By clicking this link first, pixels2Pages will receive a commission when you make a purchase, but it will not cost you anything extra.  Your support allows us to enhance pixels2Pages and helps us remain a viable company.

After purchasing Historian, download it and follow the simple  instructions. When you open Historian you’ll see that it looks very similar to Memory Manager 4, so you will be very comfortable and be able to easily find your way around.

To open an existing Memory Manager Memory vault, simply click Open another vault from the Home Ribbon on the Welcome page. Browse to the location of your existing Memory Manager 4 Vault. Click once to select the vault and click “Select Folder” (do not open the folder).




Your Memory vault will open and will look the same as it did in Memory Manager 4. All your sorting – categories, tags, star ratings, ‘Tell the Story’, etc. – will be intact.

To find out where your existing  memory vault is, open Memory Manager 4. On the welcome screen, the file location of your memory vault will be visible at the top left of the screen, just under the tabs.



  • Historian will open Memory vaults from MM2 or MM3; you do not need to upgrade to MM4 first. However, you will notice a number of improvements and changes in Historian compared to MM2 or 3. You might like to watch these two videos: “Open the Door to Memory Manager 4.0 – Segment 1 and Segment 2.”
  • Since Historian and MM4 are so similar, all the training in MM4 on also applies to Historian. Here is a LINK to the section of this website which covers Memory Manager and Historian training.

StoryBook Creator to Artisan

If you do not own Artisan, we invite you to purchase it by clicking through our affiliate LINK.  By clicking this link first, pixels2Pages will receive a commission when you make a purchase, but it will not cost you anything extra.  Your support allows us to enhance pixels2Pages and helps us remain a viable company.

When you open Artisan, you’ll see that it looks very similar to StoryBook Creator 4.0, so you will be very comfortable and be able to easily find your way around.

To create a new Artisan project, simply follow the same steps as you would have in SBC4.

Click on File>New>New Project



— OR —

Click Create Project on the Home Ribbon



— OR —

Choose Create a new project or page on the Welcome page.


All your current projects and content should transfer automatically – HERE is some more information about that.

Should you wish to become a Panstoria affiliate, click HERE.  By clicking this link, pixels2Pages will earn a small commission every time you do.  It will not affect the amount you earn as an affiliate.

Should you wish to become a pixels2Pages affiliate, click HERE. By becoming an affiliate, you will earn a commission on every pixels2Pages membership sold through your link. 


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124 Responses to Tech Tip: How to switch to Panstoria Software

  1. Denise Minor says:

    Hi. Your tech tip on switching from Creative Memories to Panstoria was just what I needed. After purchasing Historian and Artisan yesterday, I was able to easily transfer all my pictures (over 10,000 – which reminds me that I still need to delete some wedding pictures from when both of my children married in 2011!) from Memory Manager to Historian and access my projects previously created in Storybook but now viewable in Artisan – no problems! My only question is – Guess it is safe to now delete Storybook and Memory Manager from my computer, right? Thanks for the tip.

  2. Ginger says:

    Shelley I already have SBC and MM installed and have been using it for several years but hadn’t used it in awhile. Now I’m getting this error Creative Memories software can no longer be activated. Compatible software is available from Panstoria. Why would my existing SBC and MM stop working is my question and what can I do? What caused this to happen all of the sudden? I am not understanding why I can not use my existing software even though Creative Memories is no longer and there is no support for it. Thank you!

    • Shelley says:

      It is strange if you had it activated and are still trying to open it on the same computer that you are getting those messages. Unfortunately since SBC and MM are no longer supported, there’s nothing we can do about it.

  3. Lori says:

    Hi, I had to reinstall SBC4 (upgrade) on my laptop and have the activation codes for both SBC4 & SBC3+ (that I also installed), but I get an error stating that ‘Creative Memories software can no longer be activated. Compatible software is available from Panstoria.’ Please tell me this does NOT mean I have to, yet again, purchase SBC…now known as Artisan.

    • Shelley says:

      That’s correct Lori. Since Creative Memories no longer exists, it is impossible to get the software activated. Artisan is the same as SBC except has had a number of significant upgrades, it is cheaper and also can be installed on two computers. You won’t regret making the switch. You’ll find lots of useful info here:

      • Ginger says:

        I am having the same error message on both MM and SB. Do you have to purchase the new software or is there away around this to continue to use what I have?

        • Shelley says:

          It is not possible to install SBC or MM any more. They need online activation, and since Creative Memories no longer exists, there is no way to do that. Artisan and Historian are the same programs, but have been upgraded significantly. If you want to continue digital scrapbooking, you will need to switch. When you are ready to purchase, we appreciate it when you use our affiliate link .

          • Ginger says:

            OK but how do I get the pictures that are in the memory vault out and in to a different area of my computer so I can access them?

          • Shelley says:

            You don’t need to move them. They are not stored inside MM but are in a folder on your computer. You can just tell Historian to look in the same folder – the detailed instructions are in the tips I shared above.

  4. Stacia says:

    How do you get pictures into Panstoria from a new laptop that does not have Memory Manager? My old laptop crashed, where I had Memory Manager with thousands of photos,and I had my photos saved onto my new laptop. I’m not sure that my Memory Manager shadow copy was saved up to date when my computer crashed, but I know I did several back ups. Now I purchased Panstoria and need to figure out how to make the transfer. Can I get my vault restored on my new laptop or do I need to just search for pictures and back ups, and bring them into a new vault (and if I do that, will they be organized like before)??

  5. Helen Eddy says:

    Thanks for starting me off with pixels2pages. I’ve been going through some of the tuturials to get started. I’ve put my MM3 onto Historian. What I’m wondering is this: my computer is dying. We’ve bought a new computer and trying to make sure everything is backed up before the old one goes. How do I back up Historian and my memory vaults, or do I get a new Historian for the new computer and put the memory vaults directly onto it? Thanks Helen

    • Shelley says:

      Hi Helen, nice to “see” you here :)
      You can install Historian on the new computer. Just go to and log in, you’ll see the download link. Then you just need to copy the Memory Vaults across and the new Historian will open them directly. Congrats on the new computers.

  6. Tami S. says:

    Ok, I am finally ready to upgrade to the new Panstoria programs. Only problem is I do not have enough space on my hard drive on my computer to download the new programs. I am in the process of getting a new lap top, I am not to concerned with my MM converting because I have my vaults backed up on an ehd, but if I download historian onto the new computer, how do i get all of my old packages on the new computer. In the past I tried to download all of the packages on my ehd & it wouldn’t let me? So now I’m not quite sure what to do…please help:)

  7. louise Valente says:

    Probably a silly question… i had MM3 and MM4 both installed on my computer. I purchased and installed Historian. First I installed the pictures from MM3 – no problem – hello 10K pictures. Second, I hit create a new vault, installed MM4 picture valut – no problem hello 5K pictures. But now, I can’t figure out how to switch from one vault to the other, so can only see the 5K in the MM4 group. How do I switch vaults? When I hit “Open another Vault, it takes me back to my computer directory, but I don’t see a new folder for Panstoria……. Thank you!!!

    • Shelley says:

      Firstly, when switching to Historian, there’s no need to create new Memory Vaults. You just open your existing Memory Vault with Historian. Secondly, unless you have a very good reason to keep them separate I would recommend merging those two Memory Vaults, so that all your photos are organised together. Here is information about merging Memory Vaults –

      So when you are looking for your old MM3 memory vault, I would expect it to be just where it always was, you don’t need to find a new Panstoria folder, just look for the MV in the location on your computer that MM used.

  8. Michelle says:

    I had to get a new computer. I copied & saved my MM vault onto an ehd. I just purchased Historian thru you and made the transition from MM. However, I think I may have done this wrong. Did I need to copy the vault onto my new computer before merging to Historian? The way I did it, now I have to have the ehd plugged in, in order to use it. Is there a way to fix this. The vault should be on my hard drive, right?

    • Shelley says:

      It’s up to you Michelle. You can leave your vault on the EHD, but then as you correctly say, the EHD needs to be plugged in for you to access your photos. Many people keep their Memory Vaults on an EHD, because it saved room on the main computer drive. If you prefer not to have to plug in the EHD, then you can just move the entire MV onto your computer’s internal drive, in the same way that you copied it onto the EHD from your old computer. It doesn’t matter that you didn’t do it before switching to Historian, you can move your MV any time. You will just have to tell Historian the new location for your MV. This tip should help.

  9. Jeannie says:

    For the past several years, I’ve been using SBC+ 3.0 on a MacBook Pro with Parallels and Windows XP. My new MBP will arrive next week and I’m planning to use Artisan with Parallels and Windows 8. Do I need to put 3.0 and all my add ons on the new laptop before installing Artisan? Will it recognize 3.0 and migrate everything like it does with 4.0?

    • Shelley says:

      Firstly, you are in for a treat! A lovely new computer and upgrading from SBC3 – fun, fun, fun! You don’t need to install SBC on the new computer, just go straight to Artisan. You’ll need to copy any digital content. Here is some info on moving to a new computer.

  10. Cindy says:

    Hi, we have a new windows 8 64 bit laptop and are trying to figure out how to get from memory manager & story book creator to something that will work. It appears artisan and historian are extremely similar to the cm software. Is it possible to use artisan with all of the digital content purchased from CM storybook, i.e. digital kits, predesigned pages, etc.? How do we transfer content from both mm/sbc to the new machine for use with panstoria? If we purchase historian, will memory manager migrate in all of the existing content/photos? Do we need to put the old cm software on the new machine, or just the vault and kits/pages? Thank you

    • Jan says:

      Cindy, we have lots of information on the website that will answer your questions, but the short answer is yes. You can use your CM content with Artisan. The easiest way to transfer those files, your projects, and your images from the old computer to the new is to use an external hard drive. You do not need to put the old software on the new computer. HERE are some posts that you will want to read through before you begin the process.

  11. Joni Beugnot says:

    Hi. Not sure if this has been asked & answered, but I am considering purchasing Artisan for a 2nd laptop. Can I copy my CM content to that laptop and use with Artisan while still using SB4 on the other laptop with the same CM content?

    • Shelley says:

      Yes, you can. Good question.

      • Shari Repman says:

        Hi Shelley! Just purchased Artisan and Historian (waited until the last minute!) I can import all my papers and embellishments into Artisan, it seems, without problem, but the tags I added to all my content doesn’t transfer with the content. Is there a way to transfer the tags as well? Thanks!

        • Shelley says:

          Tags are attached to the folders that contain your content. If you copied the folders intact, the tags should still be there. Is it all tags that are missing or only certain kits?

  12. Lisa Norling says:

    Hi! I recently purchased Artisan and it looks like it does not recognize my Memory Vault :( will the work together or am i required to purchase Historian at the same time (kind of trying to spread out my expenses :))

    • Shelley says:

      Artisan is the new version of StoryBook Creator. Historian is the equivalent of Memory Manager. Artisan is for digital scrapbooking, and Historian is for photo organization. You don’t need to purchase both at the same time, but we recommend that you don’t wait too long. You can continue to use MM with Artisan if you prefer, for now.

      • Suzi Leverington says:

        Hi Shelly, I’m thinking Lisa may mean when you are in Memory Manager you can’t send images into Artisan directly to create pages like we can with Storybook? Do Artisan & Historian have the same link from one to the other like we had with the CM versions?

        • Shelley says:

          Ah, OK. You can share directly from Memory Manager to Artisan. You have to choose ‘Share to SBC’ from the menu, but if you have any Artisan projects open, MM will recognize those as if they were SBC projects.

  13. Penny Andler says:

    Here it is October, and I’m finally getting to this. I plan to upgrade and to recommend to CM customers that they do so too–for the reason of software support. But I have a few who do not want to purchase Artisan’s software. They need to get MM onto their new laptop but they purchased a download. Is there any way to do this? I’m not sure how to instruct them?

    • Shelley says:

      If they have saved their downloaded installer file, they can activate the installation online until then end of December. However if they only have the email, they will not be able to download Memory Manager. If you have a disc with MM on it, you could allow them to install it from your disc, but they will need their own activation code (which will be in their email, I believe.)

  14. Marci says:

    Good Morning. I just purchased Historian and downloaded it to my computer. Can/should I just uninstall MM4? What should I look for in Historian to make sure all is well before I do anything?

    • Shelley says:

      Congratulations! Just make sure your Memory Vault (or Vaults, if you have more than one) open OK in Historian. If so you can delete MM4, but you don’t have to.

      • Marci says:

        Just thinking I don’t want to take up the memory and space on my hard drive if I don’t need to. I do have a shadow copy if anything goes wrong.

        Also, if I get a new computer in the near future, will I be able to activate Historian on the new computer and deactivate it on the old one? If I remember right I was able to do that with MM.

  15. Ann Opdycke says:

    I have just purchased Artisan through your site. My question is in regards to Commercial kits. I have downloaded the free kit from Artisan. Do you recommend keeping kits from Artisan in a separate folder from our SB kits or putting them all together in one folder? Thanks for keeping us updated on what has been happening and for all that you will be providing to help us adjust to the new program.

    • Shelley says:

      It is up to you Ann, whether you keep your kits in separate folders. Personally I find it easier to keep everything in one folder, and then I use categories within Artisan to help sort my content.

  16. Tracey Ewing says:

    Do you have a link/tip to show us how to import artwork and/or CM packages into Artisan?

    • Shelley says:

      If you are switching from SBC to Artisan, the program will do it for you. Run the update that was released a little while ago – check your Artisan welcome screen – and follow the onscreen steps. It is too easy!

  17. paula gallay says:

    I’ve read the questions and didn’t see anything about this (sorry if I missed it.) My computer died in August. I got a Toshiba laptop with Windows 8 on 8/27/13. Reloaded MM3 on (I couldn’t find my MM4 upgrade). Now 3 times, my CM vault has “disappeared” Have you heard of this “glitch” with CM and Windows 8? Is it worth it locate my CM vault again (if it’s just going to keep disappearing?) If I switch to Artisan or Historian, are you experiencing this glitch? Should I wait on the CM-Panstoria agreement before buying Artisan or Historian? I’ve already lost my 2012 Storybook (since my computer died while I was making it.) I don’t want to start again until my software is running more smoothly. Feeling frustrated.

    • Shelley says:

      I have not heard of that issue, but I suspect the problem may be that you are using old software (MM3) with a new operating system (Windows 8). My suggestion would be to upgrade to Historian and you should be right. The agreement between CM and Panstoria has been approved by the courts now, & I think you will be much happier working with Historian and Artisan. Here are the links to purchase if you are ready – Historian and Artisan.

  18. Teresa says:

    Tonight I installed the Artisan I bought last week- it went quick and easy! Very pleased!

    However, I had a question: once the court approves the deal, will I need all those content activation codes from my CM content for it to work in Artisan? I have them, but the thought of entering more than 200 codes is a bit mind-boggling.


    • Shelley says:

      Congratulations! Yes, you will need all the activation codes, but the good news is we have instructions for installing them all at once – here’s the TIP.

      • Marjorie Webb says:

        When I clicked on the link for the TIP when installing all the activation codes from SB to Artisan, it doesn’t work. Has it been removed?

        • Shelley says:

          The tip seems to be working OK, I’m not sure why you are having trouble. But with the new information regarding the update to Artisan the we are expecting on Monday, you won’t need to worry about Activation codes, they will transfer automatically.

  19. cnorris says:

    As I understand it we can now use CM content in Artisan. Do you have a link to show us how to import artwork into Artisan?

    • Shelley says:

      Not yet Colleen. CM and Panstoria have come to an agreement, but it is still to be ratified by the courts. As soon as it’s official we will let you know & provide all the info you need.

  20. KIM says:

    I own both the MM4 and SBC4 and make their calendars every year. These calendars are the ones that have a 12×12 scrapbook page at the top and the calendar on the bottom. I have my blank template that was provided by CM some time ago. I am wondering if Panstoria Print Shop will print a calendar similiar to that? Should I just stop what I have started and hope that Panstoria will provide me with a blank template when I purchase Artisan? Those calendars are so precious and I like that when I am done I have 12 scrapbook pages. Can you give me any info on this?

    • Jan says:

      Kim, I’ve checked with Panstoria and they will be offering 12×18″ perforated calendars as a printing option through the Panstoria Print Shop.

      • KIM says:

        Thanks for your response, Jan! I will continue to think of ideas for those calendar pages. They make the nicest gifts. :) The Panstoria Print Shop has been under maintenance for so long and I see that they have 2 calendars and no other info. The suspense was really eating at me so I had to ask. :) Thanks, again.

  21. Kay says:

    I have purchased Artisan and notice that the icons of the SBC digital content have been changed to the Artisan content, but the content does not transfer into my Artisan program when I try to bring it in with the content manager. I get a message that says: “Error loading the commercial kit file ‘C:\Users\Owner\CM Digital Content\Digital Kits\Wedding Romantic Autumn Digital Kit.package’. The vendor of this art kit does not permit Panstoria Artisan to access its content.” Is it still a matter of waiting for the approval of the bankruptcy court or am I doing something wrong?

    • Shelley says:

      You’re not doing anything wrong Kay. It is indeed a matter of waiting for the approval of the court. Shouldn’t be too much longer now!

  22. Kirsten Bush says:

    This answered so many questions for me! I am holding out on converting anything! I am just wondering if we can become consultants for Panstoria and reap some of the printing benefits when we send our customers there for printing. My customers are all holding out with me and waiting for answers :-)

    • Shelley says:

      Details are still working out regarding printing through the Panstoria Print Shop, but I believe there are no current plans to offer any commissions on printing.

  23. Maria Wilder says:

    Thank you, Thank you Pixies & Panstoria/ Artisan for the partnership!
    Thrilled to have the choices, will be getting Historian – Please other P2P digital gals – skip this post – very non tech gal asking for Shelley’s HELP ;-) Dear Shelley – I have been waiting for Historian – hoping to transfer my MM4 from the EHD where it is sitting. When I purchase/place Historian on my hard drive ( C drive -that gets it where I want it) then point it to open the MM4 vault ( MM4 vault is on my old EHD) will I be able to safely delete the old vault? I have a new 3TB one that I hope to use as the place for my Historian Shadow copy. I believe Historian would ask me where to put the shadow copy and I would point it to the 3 TB EHD. Hoping Historian opens the old MM4 vault / lets me point to the new 3TB EHD for the Historian shadow copy and I can delete the nightmare of both vault and shadow being on the old EHD.
    Yes, Shelley – it is chicken me again – The computer crash that got both vaults on the EHD – I just hope the changeover to Historian can make this as pain free as possible for non-tech me. Thanks in advance. Sorry to be a pest, especially after your prior help – just hoping I can get a re-do as I replace with Historian. Hugs of appreciation!
    P.S. I do watch/ read the tips but this has had me a wreck. Especially since I worked with the customer rep when re- installing MM4 / setting up the shadow ( I had her walk me through everything- she knew that both would be on the same EHD (G) after the crash) – and that is how I got in this mess in the first place.

    • Shelley says:

      So many questions Maria :) Here goes …
      When you open your existing Memory Vault with Historian, it will be using the SAME pictures. Don’t delete anything!!! You can uninstall MM4 but don’t delete the Memory Vault.
      You certainly need your MV and your shadow copy to be on different physical drives. You are correct that Historian will allow you to set up a new Shadow Copy on the 3TB drive. Once the new shadow copy is running properly, you can delete your old shadow copy, if you want to.
      Changing over to Historian should be pain free – and you know we are here to help :)
      PS When you do purchase Historian, it will help us if you buy from this LINK or the ones in the sidebar of our website.

      • Maria Wilder says:

        Thanks Shelly!!! Big Hug for the help – I will be using the links from P2P to purchase both – I am so paranoid – deleting Anything is hard – and will only do it if I feel sure all is working and / or saved just in case I figure out later I would want/ need it ;-)

  24. Kay says:

    I have read through many of the questions and answers and I don’t think this one was covered. I have a customer who has worked some with SBC3. I have encouraged her to be sure she has all of the updates. She does have a project in progress. Should I have her upgrade to SBC 4 while she can, or should she simply switch to Artisan? That seems like the best answer to me. I’m also going to try to get her to get try the P2p membership at least for a few months. What a wealth of information at every level for a very reasonable price! I have been in love with all that you do from DAY ONE!! Thank you so much.

    • Shelley says:

      It is actually better, and easier to switch directly from SBC3 to Artisan. And thanks for encouraging her along to p2P. We have lots of material to help make the jump to Artisan/SBC4!

  25. spike spike says:

    I am not too sure why I would have to invest money to purchase another software program that does the exact same thing as MM and SB. I own MM and SB and can continue to use these for projects. All I have to do is find a print shop for the SB’s. Thanks .

    • Shelley says:

      You don’t have to purchase the software. This information is provided for those who choose to make the switch. However in time you might want to use a program which continues to be supported and upgraded.

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