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Here you will find the answers to our most frequently asked questions. If you have specific questions about a particular problem you are having, these are best asked on our Facebook Page, or send an email to info@pixels2pages.net. If your question is of a technical nature, these should be addressed to Tech Support at Creative Memories.

You can browse to find answers, or use this search box to find what you are looking for.

About Memberships

A.   Here’s how to purchase a pixels2Pages membership:

  • Click this ‘Become a Member‘ link.  It’s also on the Home page and in the website header.
  • Choose the membership level and term that you want.
  • Payments will be made via PayPal or via credit card.

You may pay by credit card or by PayPal.  Please make sure that your credit card and/or PayPal account information is current and correct (especially your email address and credit card information & expiration date) and that you update it should your credit card number or expiration date change.  If your spouse is the PayPal account holder, please make sure you will receive any emails, confirmations, receipts, or notices regarding your pixels2Pages account, and let your spouse know you will be charging something on that account.

All Pixels2Pages memberships (monthly and yearly) will automatically renew unless YOU cancel the auto-recurring payments.  Back2Basics and Gift Memberships do not automatically renew.  Please make note of your start date so that you’ll be aware of the date your credit card or bank account will be charged.

The legal name of our company is pixAbilities, LLC.  When you (or your spouse) receive(s) your credit card statement, you will see a payment made to pixAbilities, LLC.  This will be your pixels2Pages membership – please do not question or challenge the charge with your bank without contacting us first!  If you dispute a charge, your membership is automatically cancelled (via PayPal) and there are charges involved that you will be responsible for paying before your membership can be reactivated.  It can take up to 90 days to resolve a disputed claim.  That’s a long time to be without pixels2Pages!

A. Lucky you!  If you’d like to use your gift membership, you’ll need to cancel the recurring payments on your current membership before you register and begin your gift membership.  When you register your gift membership, please register as an EXISTING MEMBER, using your current user name and password.  DO NOT register as a new user!

Cancelling payments on an existing membership cancels all future scheduled payments of that membership.  We recommend that you wait until three days before your current membership is due to renew to cancel payments on it.  Cancelling payments on a membership will immediately block your access to all member-only content on the site, but don’t panic!  As soon as you complete the registration for your gift membership, you will have access to the content available to you with that membership.

Your gift membership will not begin until you complete the registration for it.  For this reason we recommend that you wait until your current membership is almost due for renewal before making any changes.  We do not have a way to ‘add time’ to the end of recurring memberships, nor is there a way to prorate an ‘unused’ portion of a membership.  Please remember that we have a no refund policy and plan accordingly.

Here are the instructions for cancelling recurring payments:

1. Log in to your PayPal account.

2. Click Profile near the top of the page.

3. Click My money.

4. Click Update beside ‘My pre-approved payments’.

5. Click the name of the subscription you wish to cancel.

6. Click Cancel.

When your gift membership ends, you will need to purchase a new membership if you wish to remain a P2P member.  Enjoy!

A. The best place to check on the status of your pixels2Pages membership is to log into your PayPal account.  Unless you paid by personal check, ALL memberships are purchased via PayPal, and that’s the best place to check on things and amend them if needed.

You can also email us at info@pixels2Pages.net (please include your user name) and ask us what you need to know.  We will generally need to go check our PayPal records before we can answer you.

Please note that PayPal is unable to process payments sometimes, especially if your credit card info is outdated or incorrect.  When that happens, your access to the p2P website is immediately blocked.  PayPal will try again in five days and in ten days (if needed) to process the payment.  If the payment is made successfully, your access to the site is restored.  If not, your p2P account is suspended and you’ll need to purchase a new membership.  Please DO NOT purchase a new membership without cancelling your current membership 0r receiving notice that it has been suspended.  Doing so will result in duplicate memberships and duplicate payments.

A. Yes, you may pay by PayPal or by credit card (no PayPal account needed).

Should you choose not to use PayPal, and if you don’t want to use a credit card, we will accept personal checks for ANNUAL memberships and/or Back2Basic (4 month) or Gift memberships only.  Your membership will not be activated until your check has cleared our account, which may take two weeks or more.

Prices for these memberships are:

  • Pixels2Pages (12 months) – $160.00
  • Back2Basic (4 months) – $20.00
  • Gift Memberships: 2 month P2P – $33.00; 6 month P2P – $85; 12 month P2P – $165

If you would like to use this option, please notify us by writing info@pixels2Pages.net, and you will be sent the address of our treasurer.  When you remit payment, please indicate which membership(s) you would like, as well as your preferred user name (not an email address) and your email address.  If you have ever been a p2P member or are a current member, please write your p2P user name on your check.

You will receive a confirmation email once your membership has been activated.  At that time, you will need to reset your password before logging in for the first time.

A. All Pixels2Pages memberships, both monthly and yearly, will be automatically renewed until and unless you stop them.  Back2Basics and Gift Memberships do not automatically renew.

As with most ‘for pay’ websites, you will choose the membership and term that you want, enter your registration and payment information, confirm your registration, and begin receiving access to the membership level that you’ve selected.

Each month (or each year, depending on the membership that you have chosen), you will be notified that your credit card or PayPal account has been billed for that month’s (or year’s) membership.  Your credit card bill will show a charge to ‘pixAbilities, LLC’ (the legal name for pixels2Pages).  Please do not challenge these charges with your bank without contacting us first.

To learn when your membership will be renewed, please log into your PayPal account and go to “Profile”.

You may cancel payment on your membership at any time; however, your access to the website will be immediately blocked.  If you think that you might want to do that, we strongly advise that you choose a monthly Pixels2Pages membership.  Try this membership for a month or so, and if you don’t like it, here is what you’ll need to do to cancel payments and stop your membership from automatically renewing.

Cancelling payments on a membership will immediately block your access to all member-only content on the site, but don’t panic!  Please notify us that you have cancelled your membership and we will make sure that you have access to your previous membership until it was due to renew.

Here are the instructions for cancelling payment:

1. Log in to your PayPal account.

2. Click Profile near the top of the page.

3. Click My money.

4. Click Update beside ‘My pre-approved payments’.

5. Click the name of the subscription you wish to cancel.

6. Click Cancel.

Please note that you must cancel recurring payments on your membership through your PayPal account.   Writing us to cancel your membership will not suffice.  Payments will continue to be charged to your account until you have stopped them.

There is no credit given for unused time on a membership!  Please choose your membership wisely, ask questions before you buy, and cancel payments close to the time that your membership is due to renew.

There are two places you can login:

  1.  In the blue bar across the top of the screen.
  2.  On the right hand side of the screen.

Just enter your user name and password. If you lose your password, there is a handy “lost your password” button to click, and you will be able to reset the password at any time.

To check your membership details, click on “More” in the tabbed section on the right side of the page, and choose Edit My Profile.

If you are unable to log in, and you are certain that you are using the correct user name and password, we have several suggestions:

  • Make sure your anti-viral software and/or firewall is not blocking your access to our website
  • Clear your cache (click HERE if you don’t know how to do that)
  • Reboot your computer
  • Try logging in from a different web browser (Google Chrome, Mozilla Firefox, Safari, Internet Explorer)
  • Try logging in from another computer or device (smart phone, iPad, etc.)

We have recently made some slight changes to the login process on pixels2Pages.net. It is generally an improvement, but has caused a problem for some users of Mozilla Firefox. This problem does not appear to occur in any other browsers.

What happens is that the login text does not show up as you enter it. In fact the text is there, you just can’t see it. If you type your user name and password, it will still let you log in.

If you do make a mistake, you will be taken to a different login screen, which works in the usual way. Click the “Remember Me” box so you don’t have to keep entering your details each time.

A. In the log in area on the home page at www.pixels2Pages.net, you will see the words “Lost your password?”.  Click there to begin the process of resetting your password. You will receive an email which will include directions for you to follow so that you can reset your password.  Please make sure your computer will allow you to receive automatically generated emails like this by adding pixels2Pages.net to your contact or safe sender list.  If you do not get an email from us fairly quickly, please check your spam and/or junk mail filters and make sure you used the email address associated with your pixels2Pages account. In the email will be a link for you to click so that you can choose a new password.

We do not send you a new password – you choose what you want and enter it there.

Alternatively, if you know your password and just want to change it, you can do that by logging in, and then going to the “FYI” section of the tabs on the right side of each webpage: Screen Shot 2014-02-18 at 11.51.48 PM

Click on the tab that says “Edit Profile”.

Scroll all the way down to the bottom of the page.  Enter your new password, then enter it again in the appropriate box.

Be sure to SAVE your changes (at the very bottom of that page).

Please keep your password in a safe place.  It should not be shared with anyone, per our Terms of Use.

A. Thanks for joining us, and please don’t panic!

After your payment has been received by PayPal, you will be sent two emails – one from PayPal, and one from admin@pixels2Pages.net. There is a chance that the one from pixels2Pages may end up in your spam folder, and it’s the one you need to complete and/or confirm your registration.  Please check your spam or junk mail folder and when you find that email, click the link and get yourself registered.

We are finding that many people have a different email address associated with their PayPal accounts.  If this is the case, please check that email account for the confirmation email.

If you do not find the email, no worries!  Just click the contact us button and we will get your membership confirmed.  Remember that we don’t know you’re having a problem until we hear from you.

If you have been a p2P member before (at any time since September 2012), DO NOT try to register as a new user.  You already have a p2P account and user name, and you should follow the instructions for registering as an existing user.

Please include your p2P user name with all correspondence  so that we can help you faster and more efficiently.

A.  It sounds like there may be a problem with your PayPal account information.  Please check your account at www.paypal.com to see if your monthly or yearly payment was processed.  We receive “Payment skipped” messages like the one below from PayPal almost every day:

Hello pixAbilities, LLC,

We cannot process the following recurring payment. We will try again in five days.

Profile ID:xxxxxxxxxxxxx
For: Pixels2Pages Monthly
Date Due: Feb 16, 2013
Next Payment Date: Feb 21, 2013

**************************************

You probably have received a similar message, but it may have gone to your junk mail or to the email associated with your PayPal account.

It is very important that you read the following information CAREFULLY.

Here’s what you should do if you have a membership and suddenly cannot access the website:

  1. Log into your PayPal account and make sure that all of your payment information is current and correct.  Check to make sure that credit cards have not expired and/or that balances have not been exceeded.  Make sure that you have a secondary form of payment that is different from your primary form of payment registered with PayPal.
  2. If your information is incorrect, correct it.  Corrections must be made more than three business days before the next payment is due.  If you think all of the information is correct as it is, my advice is to contact PayPal and see what the problem was.
  3. PayPal will try to process your payment in FIVE DAYS.   You will not have access to the website until payment is made, but your membership is still active.  DO NOT purchase another membership during that interval, as you will then have duplicate memberships and will start being double-billed.  Remember that you will not miss anything while your access to the site is blocked.  Everything will be there on your return.
  4. If you absolutely cannot wait five days, log into your PayPal account and CANCEL PAYMENTS on your current membership.
  5. AFTER you have cancelled payments on that membership, you may go back to our website and purchase a new membership.
  6. You will need to make sure you follow all instructions that will come in an email (check your junk mail!) regarding completing your registration.  You will need to click the link in the email, then follow the instructions in option 2 – enter your old user name and password.  DO NOT TRY TO REGISTER AS IF YOU WERE A NEW MEMBER!
  7. If you have already purchased another membership and then the payment on your original membership has been processed, please notify us immediately (info@pixels2Pages.net) and you may be eligible for a partial refund.
  8. It is your responsibility to make sure your PayPal account information is current and correct.  Please remember that we do not collect or have access to your payment information – it is all safely stored at PayPal.
  9. It is also your responsibility to make sure you only have ONE active membership at a time.  Because there are fees involved with each PayPal transaction made, you will not receive a full refund if you end up with duplicate memberships.

A. If you would like to know your membership renewal date (when your PayPal account or credit card is charged), please log into www.paypal.com and go to ‘Profile’.

Monthly and yearly Pixels2Pages memberships start upon receipt of payment and will be automatically renewed.  There is no such thing as a ‘one-month’ or ‘one-year’ membership.  Until and unless you cancel recurring payments on a particular membership, it will continue to be renewed.  There is no credit given for unused memberships.

Gift memberships are good for two months from the day they began (at the recipient’s request).  As soon as they expire, the recipient will no longer have access to the Pixels2Pages member-only portion of the website.

Back2Basics memberships are good for four months, starting upon receipt of payment.  As soon as they expire, the recipient will no longer have access to the Back2Basics portion of the website.  There is no auto-renewal for Back2Basics.

If you have cancelled your membership, please contact us if you have questions or feedback.  Cancelling payments on your membership will IMMEDIATELY block you from accessing the member-only material on the site, so the best thing to do is wait until your membership is about to renew to cancel it.  If this happens and you didn’t mean for it to; i.e., you still have time remaining on your membership, we will be able to fix it, so don’t worry – just let us know and we can reactivate it for you.

You can ask us about your renewal date and status by emailing us at info@pixels2Pages.net.  Please include your full name, a current email address, and your p2P user name or it will take longer to process your request.

 

 

A. Thanks for joining us!  After your payment has been received, you will receive two emails – one from PayPal, and one from admin@pixels2Pages.net. There is a chance that the one from pixels2Pages may end up in your spam folder, and it’s the one you need to complete your registration.  So please check your spam folder and when you find that email, click the link and get yourself registered!  If you cannot find that email, please send the following information to info@pixels2pages.net:

If you are a NEW member (you have not ever had a pixels2Pages account), please send:

  • Your preferred User Name:      (Cannot be changed once chosen – should NOT be an email address – and it must be unique)
  • The email address you would like to use for your p2P account
  • Do you agree to the p2P terms and conditions?        (Please read these before you agree!)

To complete the registration process without the email mentioned above, you will need to send me your p2P user name and I will issue you a temporary password and complete your registration.  You must reset your password before logging in for the first time.

Here’s the procedure for resetting your password:

Click the ‘lost your password‘ link (at log in). You will receive an email with instructions for how to reset your password. We do not send you a new password – you must click the link in the email to set your own password. You may use the same one you were using before, or change it to something different.

If you already have or have had a pixels2Pages account (even if it was a Free Trial), with a user name and password, you’ll want to follow the instructions for option TWO (after you click the link in the registration email).  You will just need to enter your user name and password.  You will not register as a new member.

We’ll be waiting for you!

A. The legal name of our company is pixAbilities, LLC.  When you (or your spouse) receive(s) your credit card statement, you will see a payment made to pixAbilities, LLC.  This will be for your pixels2Pages membership – please do not question or challenge the charge with your bank without contacting us first!

If you dispute a charge, your membership is automatically cancelled (via PayPal, who also reverses your payment to us) and there are charges involved that you will be responsible for paying before your membership can be reactivated.  It can take up to 90 days to resolve a disputed claim.  That’s a long time to be without pixels2Pages!

All Pixels2Pages memberships (except Back2Basics and Gift Memberships) will automatically renew.  Please make note of your start date so that you’ll be aware of the date your credit card or bank account will be charged each month (or year).

A. Good for you for remembering to update your PayPal account payment information!

1. Log in to your PayPal account.

2. Click Profile near the top of the page.

3. Click My Money.

4. Click Update Card or Update Bank Account.

5. Follow instructions on screen to edit, remove, or add a card or account.

6. Be sure to click SAVE when your information is current and correct.

It is your responsibility to make sure that your payment information is current and correct.  If PayPal is unable to process your monthly payment, your access to the website will be blocked until payment is made.

Changes should be made at least three (3) days before payment is due to avoid delays in processing payments.

 

A.  Actually, I’ll tell you how to change it – and thanks for remembering that you need to!   Screen Shot 2013-11-16 at 9.10.31 PM

Log in to www.pixels2Pages.net.

Go to the Home page, and look for the gray boxes on the right-hand side of the page.

At the top of that gray box, click the word “Help”.

Click the link that says “Edit Profile: My membership details”

You will be directed to your pixels2Pages profile page.  You can change your first and last name, add a nickname, choose which name you would like to show publicly, change your email, and (scroll down) change your password.

You must click the “Update Profile” button at the bottom of the page for these changes to take effect.

We do not recommend adding any other personal information.

A. To do this, you will need to cancel recurring payments on that membership.

Cancelling payments on a membership cancels all future scheduled payments of that membership. A membership can be cancelled up until three business days before the next scheduled payment.   Cancelling payments on a membership will immediately block your access to all member-only content on the site, but don’t panic!  We will fix that as soon as possible and you will have access to your membership until it was due to renew.

Here are the instructions for cancelling:

1. Log in to your PayPal account.

2. Click Profile near the top of the page.

3. Click My money.

4. Click Update beside ‘My pre-approved payments.’

5. Click the name of the subscription you wish to cancel.

6. Click Cancel.

Only you can cancel payments and purchase new memberships.  Please do not contact us to do this for you, as we do not have access to your payment information.  There are no refunds given for unused memberships.

 

To switch from a monthly to an annual membership, or vice versa, first you must cancel payments on your current membership via PayPal (see instructions below). 

After you have cancelled payments on your current membership, purchase a new membership by clicking the Become a Member link.  Complete your registration for this new membership (you should receive an email with directions for how to do this) by following the instructions for registering as an EXISTING USER.  You will continue using the same user name and password.

PURCHASING A NEW MEMBERSHIP WITHOUT CANCELLING A CURRENT MEMBERSHIP WILL RESULT IN DOUBLE BILLING.  We will do our best to work with you if this happens, but you may be responsible for payment.

Cancelling payments on a membership cancels all future scheduled payments of that membership.  We recommend that you wait until three days before your current membership is due to renew to cancel payments on it.  Cancelling payments on a membership will immediately block your access to all member-only content on the site, but don’t panic!  As soon as you purchase your new membership and complete your registration, you will have access to the content available to you with that membership.

All recurring memberships start on the day they are purchased.  For this reason we recommend that you wait until your current membership is almost due for renewal before making any changes.  We do not have a way to ‘add time’ to the end of recurring memberships, nor is there a way to prorate an ‘unused’ portion of a membership.  Please remember that we have a no refund policy and plan accordingly.

Here are the instructions for cancelling recurring payments:

1. Log in to your PayPal account.

2. Click Profile near the top of the page.

3. Click My money.

4. Click Update beside ‘My pre-approved payments.’

5. Click the name of the subscription you wish to cancel.

6. Click Cancel.

It is your responsibility to cancel payments and purchase new memberships.  Please do not contact us to do this for you, as we do not have access to your payment information.

A.  If you’ve never been a pixels2Pages member before, our FREE TRIAL will give you a chance to try a little of everything, so you should have the information you need to choose your membership.  And you can always ask us!  We’ll do our best to assess your needs and point you in the right direction.

If you are brand new to StoryBook Creator or Artisan, our advice would be to start with Back2Basics and then purchase a Pixels2Pages membership when you have completed the Back2Basics course.

Due to the nature of our memberships, we are not able to offer refunds for partially used memberships.  In other words, there is not an ‘upgrade’ option.

If you start with a monthly membership and decide you’d like an annual membership, please cancel payments on your current membership three days before it is due to renew.  You can check your PayPal account to see what your renewal date is.

To cancel recurring payments:
1. Log in to your PayPal account.

2. Click Profile near the top of the page.

3. Click My money.

4. Click Update beside ‘My pre-approved payments.’

5. Click the name of the subscription you wish to cancel.

6. Click Cancel.

This will immediately block access to your current membership, so go ahead and purchase the new membership that you want.  If you cancel payments early in your billing cycle and you are not ready to buy a new membership, please notify us by sending an email to info@pixels2Pages.net and including your p2P user name so that we can reactivate your membership for the remainder of the payment period.  This must be manually done, so it may not happen immediately.  We appreciate your patience.

A. Because of the nature of this kind of internet subscription/membership plan (meaning you can join for a short time and see everything available!), and because we offer a Free Trial to anyone, we do not offer refunds.

All memberships (except Back2Basics and Gift Memberships) are auto-renewing.  Your credit card will continue to be charged until YOU cancel payments via your PayPal account.

You may cancel payment on your membership up until three days before it is due to renew.  If you think that you might want to do that, we strongly advise that you purchase a monthly Pixels2Pages membership.  Try the membership for a month or so, and if you don’t like it, here is what you’ll need to do to cancel payments (and stop your membership from automatically renewing).

Cancelling payments on a membership will immediately block your access to all member-only content on the site, but don’t panic!  We will fix that as soon as you notify us that it needs fixing and you will have access to your previous membership until it was due to renew.  Please notify us if you cannot access the website and you feel you should be able to.

Here are the instructions for cancelling:

1. Log in to your PayPal account.

2. Click Profile near the top of the page.

3. Click My money.

4. Click Update beside ‘My pre-approved payments.’

5. Click the name of the subscription you wish to cancel.

6. Click Cancel.

Please note that you must cancel payment on your membership through your PayPal account.   Writing us to cancel your membership will not suffice.  There are no refunds given for unused memberships.

A.  As much as we hate to hear you want to cancel your membership, we understand that circumstances change.

Cancelling payments on a membership is something that you will do, via your PayPal account.   If possible, please wait until the end of your payment cycle to cancel payments on your membership, as we do not offer refunds for time not used.

To cancel recurring payments:

1. Log in to your PayPal account.

2. Click Profile near the top of the page.

3. Click My money.

4. Click Update beside ‘My pre-approved payments.’

5. Click the name of the subscription you wish to cancel. If you are cancelling a duplicate membership, please make sure you cancel the correct one by noting the profile number.

6. Click Cancel.

IMPORTANT NOTES:

  • Cancelling payments on a recurring membership will immediately block access to your current membership.  If you cancel payments early in your billing cycle and you would like to keep using p2P until the end of the billing cycle, please notify us by emailing info@pixels2Pages.net (please include your p2P User Name) so that we can reactivate your membership for the remainder of the payment period.  This must be manually done, so it may not happen immediately.  We appreciate your patience.
  • Should you choose to cancel your membership now and then purchase a new membership at a later date, you will not have access to Blueprints posted prior to the date you start your new membership.

 

 

 

A. Back2Basics, our beginner training for StoryBook Creator and Artisan users, is intended to be completed in four months or less.  It is only available as a single four-month membership.  Should you purchase it and not complete it in four months, you can purchase it again.

If you finish in less than four months, that’s great, and you can still have access to the lessons for the full four months.  The content of that membership does not change.

 

A.  Yes.  The five globes at the top of the home page are clickable links that take you to the areas of the site that are open to the public.  They include our Behind the Globe blog posts, an idea gallery, our news posts, a Help section (including these FAQs and more!) and a way to contact us.  On the right-hand side of the home page, about halfway down, you’ll find our Terms of Use, information about our team, and our signature Portfolio, Going Global.

If you’re not a member, click the Free Trial link at the top of the home page to see a sampling of all that we offer.

We hope you’ll be joining the fun soon!  Click HERE when you’re ready to purchase a membership!

A. As long as you maintain an active membership, you will always have access to all the blueprints released from the time that you joined. If you cancel your membership and later rejoin, you will only have access from your new starting date.

It is your responsibility to download, save, and back up blueprints while they are available to you.

Click HERE to go directly to Blueprints currently available with your membership.  Scroll down to the bottom of the page and go to the earliest ‘previous entries’ and make sure you have downloaded them.

Use our Day2Day and Ready2Roll Blueprint checklists to make sure you have them all!

 

 

Now!  Click HERE to join.

Welcome to pixels2Pages!  Thanks for your patience!

About pixels2Pages

There are two places you can login:

  1.  In the blue bar across the top of the screen.
  2.  On the right hand side of the screen.

Just enter your user name and password. If you lose your password, there is a handy “lost your password” button to click, and you will be able to reset the password at any time.

To check your membership details, click on “More” in the tabbed section on the right side of the page, and choose Edit My Profile.

If you are unable to log in, and you are certain that you are using the correct user name and password, we have several suggestions:

  • Make sure your anti-viral software and/or firewall is not blocking your access to our website
  • Clear your cache (click HERE if you don’t know how to do that)
  • Reboot your computer
  • Try logging in from a different web browser (Google Chrome, Mozilla Firefox, Safari, Internet Explorer)
  • Try logging in from another computer or device (smart phone, iPad, etc.)

We have recently made some slight changes to the login process on pixels2Pages.net. It is generally an improvement, but has caused a problem for some users of Mozilla Firefox. This problem does not appear to occur in any other browsers.

What happens is that the login text does not show up as you enter it. In fact the text is there, you just can’t see it. If you type your user name and password, it will still let you log in.

If you do make a mistake, you will be taken to a different login screen, which works in the usual way. Click the “Remember Me” box so you don’t have to keep entering your details each time.

We have recently made some slight changes to the login process on pixels2Pages.net. It is generally an improvement, but has caused a problem for some users.

What happens is that the login text does not show up as you enter it. In fact the text is there, you just can’t see it. If you type your user name and password, it will still let you log on. There is also a login button on the very top blue bar (near the search button), and that one seems to work more normally.

If you do make a mistake, you will be taken to a different login screen, which works in the usual way. Click the “Remember Me” box so you don’t have to keep entering your details each time.

Unfortunately this is something outside of our control. But here is a work around that will make things easier.

  1. Type in your user name but no password and click login.
  2. You will be taken to a different login screen, where you can check the “Remember Me” button.
  3. Put the correct password in there.
  4. After that it will still ask you to log in if you have been inactive for a while, but you shouldn’t have to keep entering your information, you can just click the login button.

Now!  Click HERE to join.

Welcome to pixels2Pages!  Thanks for your patience!

As long as you maintain an active membership, you will always have access to blueprints from the time that you joined. If you join next month, only those blueprints released from that month onwards  will be available to you.

It is your responsibility to download, save, and back up all Blueprints during they time they are available to you on the website.

We have a public gallery (click on the Gallery globe in the header), as well as a number of member-only  galleries of Blueprint pages, challenge pages and more.  There are several ways to view our galleries.

  • Galleries will by default display as a series of thumbnails. Click on any image to see a larger view.
  • Click on next & previous arrows to manually browse the gallery.
  • Click on “Click here to view as slideshow” to watch a scrolling slideshow of images.
  • Click on “Click to view Thumbnails” to return to the thumbnail view.

About Blueprints

A. This was a known glitch that occurred for some people when they uninstalled SBC from their computers. It was addressed in a recent Artisan update. Please click “Click to check for software updates” on the bottom of the Artisan welcome screen, or click HERE to download the latest update.

If that doesn’t work, you will need to reinstall Artisan. Use your original download link, download a fresh copy, and install it. You will not lose any current projects, content, or any of your settings. You don’t need to uninstall Artisan first, but when reinstalling, if you are asked, choose “repair”.

A. Yes, you certainly can. They will work in exactly the same way as they did in StoryBook Creator.

A. As long as you maintain an active membership, you will always have access to all the blueprints released from the time that you joined. If you cancel your membership and later rejoin, you will only have access from your new starting date.

It is your responsibility to download, save, and back up blueprints while they are available to you.

Click HERE to go directly to Blueprints currently available with your membership.  Scroll down to the bottom of the page and go to the earliest ‘previous entries’ and make sure you have downloaded them.

Use our Day2Day and Ready2Roll Blueprint checklists to make sure you have them all!

 

 

As long as you maintain an active membership, you will always have access to blueprints from the time that you joined. If you join next month, only those blueprints released from that month onwards  will be available to you.

It is your responsibility to download, save, and back up all Blueprints during they time they are available to you on the website.

At this time, individual Blueprints and/or previously posted Blueprints are not available for purchase.

 

Blueprints cannot be imported into Artisan content. Only commercial art kits can be added to content.

We recommend that you save your blueprints to a folder on your computer. Each time you want to use a blueprint, go to the Home ribbon and click on Add Page > From my computer. Browse to the folder you saved the blueprints in, and you will be able to choose the one you want. Make sure your view is set to large thumbnails, and you will be able to see an image of the page.

For more information view our Gold Portfolio – Blueprint Brilliance (member access only).

All of our Blueprints since 1 October 2011 are now named with the following ‘system’. This naming system means that all your blueprints can be stored in a folder and will automatically be sorted by page size and the number of photo openings.

For example:
p2P_12_7_SpecialLunchJF

  • p2P for pixels2pages, of course.
  • 12 = Page size (12 for 12×12 pages, 11 for 11×8.5 pages)
  • 7 = The number of photo openings
  • Special Lunch = The Name we have given the blueprint
  • JF = the Blueprint designer, in this case, Justine Forrest

p2P_12_1_R_MumsTaxiJG

  • For the double page blueprints, there is one extra R or L, to indicate left or right hand page

 

About pixels2Pages Videos

Previously posted videos, tips, FAQ, blogs, and challenges are accessible to members according to their membership category.

Videos remain on the site indefinitely.  So, no worries about not being able to refer back to a tidbit, workshop, Start2Finish, or other video that you may have seen a few months ago.  As long as you are a current member, you’ll have access to these videos.

There may be occasional exceptions – limited edition videos that are posted and labeled as such, and videos that become dated or obsolete over time. We will let you know in advance if a video is to be removed.

 

All videos added to our website after October 1, 2011 can be watched on iPads, iPhones and other mp4 players. All our older (SBC 3.0) videos in the Archives section can only be played on devices that support Flash Player.

Yes, there certainly is. At the very bottom right of the video frame there is a little rectangular icon. Click that to go to full screen view. To go back to the normal view, hit the ESC (escape) key, or click the same icon again. The control bar of the videos will disappear while you are watching for unimpeded viewing.  Just move the mouse across the screen for access to the video controls.

 

Most videos do not include handouts.  The exceptions are Back2Basics Lessons and the Portfolios in our Video Archives.

Videos will remain on the site for active members to review at any time, and we invite you to take notes as you follow along.  Remember that you can pause and play as you watch.

Often, techniques shown in these videos have been covered in other videos, on Good2Know handouts, in Challenges, in Tips, or in FAQ’s.  We have no plans to include handouts with the videos.

Having trouble viewing our videos? Here are a few suggestions:

  1. Turn off all extra programs running, including Skype and IM programs (these programs can take up some of your bandwidth, which can cause video streaming issues)
  2. If the video keeps stopping, pause the video and let it fully load before trying to watch it.
  3. If you are watching a video and the video stops running at the same point each time, you are likely experiencing a timing out issue. The best solution we have found is to move your mouse frequently (or adjust the power settings on your computer). Sometimes your computer power settings will stop activity if it doesn’t detect movement. Give this a try as it is the most common fix for our viewers.
  4. If you are experiencing repeated “delays” in the video playing, then it is likely a bandwidth issue. Check that you are getting a good signal from your internet network or wireless router. These videos are streaming from our website to your computer, so they need a good connection to run smoothly.
  5. If you haven’t restarted your computer in forever like I often do, now would be a good time (and then quit out of Skype again since it will auto load on restart). By restarting, you will clear your clipboard of extra stuff that inevitably builds up when working with digital programs- and slows down your machine.
  6. How much RAM you have on your computer and the processor speed can also affect your viewing capabilities.

Hopefully these tips will resolve any the problems you may experience.

About p2P Facebook Page

We love it when you share pages you create using pixels2Pages blueprints, challenges, video tidbits or other inspiration on our Facebook page at www.facebook.com/pixels2Pages . Here is how it is done.

  1. Create your page & save it.
  2. Go to File > Save As > Export Current Page
    upload_001
  3. Choose the location to save your page. (The desktop is handy, and you can delete the image once it is uploaded)
  4. Name your page
  5. Choose .jpg as the file type.
    upload_002
  6. Choose Full page or trimmed (that is up to you)
  7. Choose a low resolution.  96 dpi is perfect.
  8. Leave Image Quality as high.
    upload_003
  9. Next go to www.facebook.com/pixels2Pages. At the top of the screen, below the cover image, click on Photo/Video.
    Upload_004
  10. Click inside the square  and navigate to the place where you saved the file.
    Upload_005
  11. Remember to tell us which challenge, blueprint etc you were inspired by, and which digital content and fonts you used on the page.
  12. Thank you for sharing your page to inspire and encourage us!

 

There are several ways to do this, here are 3 that all work, choose whichever one you like.

Method 1
Save both pages as jpeg files. Then on a blank page in your Storybook, import both pages as photos. Position them side by side and flatten together. Right click on the flattened image and choose Save selection>Export to image file to save the new image as a jpeg. Now you can upload the saved image to Facebook as usual.

Method 2
Most computers have a print screen (PRT SCR) button. This enables you to take a snapshot of everything that is on your computer screen. So have your StoryBook pages open, choose View>Two Page. Hit the PRT SCR button on your keyboard. It won’t look like anything has happened, but if you open a blank StoryBook page and click Paste, the image of everything that was on your screen will paste to your page. Use the Cut & Fill Ribbon>Shapes to crop away everything except your pages. Then save the new image as a jpeg and upload to Facebook as usual.

Method 3
The Snipping tool is a handy tool that comes with most Windows computers. If you are not familiar with it, just type ‘snip’ in the Windows Search and it should appear in the start menu. Follow the directions to snip a screen shot of just your double page spread. Then save it as a jpeg and upload to Facebook as usual.

Tech Talk

We are aware that our site does not display exactly as we would like it to for people using Internet Explorer. We are unable to completely fix the problem, but there is a setting that will help.

In your browser address bar, right at the top of the screen, there is a little button called “Compatibility View”. It looks like a tiny piece of torn paper.

Click that button, and the site should display correctly for you, and the menu bar will be visible.

 

Google Chrome treats downloads somewhat differently from Internet Explorer, so if you have recently switched over you may not be familiar with the process. Internet Explorer gives you the option to open or save a download file, whereas Chrome automatically saves the file to a default location.

To identify or change the default location, do the following:

  1. Click on the little wrench in the top right hand corner of the screen.
  2. Choose Options
  3. Under Options Choose “Under the Hood”
  4. Half way down the screen you will see Downloads. The default download location will be indicated - in my case this is a folder called “Downloads”. You can click ‘Change’ to choose your own loaction. Or check the box next to ‘Ask where to save each file before downloading’ to be given the option to choose a location with each download.

 

 

In SBC3, the .EXTX files contained the keyword date for each kit. In SBC4 and Artisan, the keywords (now called ‘tags’) are saved in the package and sbkit files themselves, so the extx files are not necessary once the packages have been updated by Artisan/SBC4.

So it is OK to delete those .extx files, once you have converted to Artisan/SBC4, and converted your keywords, if you wish to, from SBC3 (File > Convert Keywords)

For more information on the files contained in Artisan projects, click HERE.

 

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