Here you will find the answers to our most frequently asked questions. If you have specific questions about a particular problem you are having, these are best asked on our Facebook Page, or send an email to info@pixels2pages.net. If your question is of a technical nature, these should be addressed to Forever tech support.


You can browse to find answers, or use this search box to find what you are looking for: 


About Artisan 5

Q. How do I know what my current Artisan version number is?

A. You can check under the Help button (the small blue circle with a question mark at the top right of the Artisan screen). The Help Menu often pops up outside the Artisan main window. If you can’t see it, move Artisan to the left of your screen and the menu should be visible.

Click Help > About and your version number will be displayed.

2015-10-17_2356

 

Click HERE to find the current version  of Artisan 4 And 5.

To download the latest version please visit forever.com/downloads

Posted in: About Artisan 4, About Artisan 5

Permalink.

Q. I’m having trouble with Artisan 5 since I updated.

A. If you are having trouble with Artisan 5 following an update, it may be that the update has not downloaded or installed correctly. Before contacting Forever support, we suggest you try the following steps:

  1. Reboot your computer. Shut it down, wait for 60 seconds and then start it up again (i.e. don’t just click Restart)
  2. Delete the Artisan5Setup.exe file from your Downloads folder (or wherever you chose to save it).
  3. Reboot again.
  4. Download a fresh copy of the update. You’ll find the latest version at www.forever.com/downloads. Run the update, and when asked to choose between modify, repair or remove , choose Repair.
    Choose_Repair_SA
  5. Reboot again.
  6. If you are still having trouble, contact Forever Support on support@forever.com or 1-888-FOREVER.

Posted in: About Artisan 5

Permalink.

Q. Where do I find the most recent Artisan 5 update?

Click HERE to find the version number of the most recent version of Artisan 5, and to download updates if available.

Please note: In the earliest version of Artisan 5 there was known bug that prevented the software from checking for updates automatically. Check your version number if you are unsure whether you are using the latest version.

 

Posted in: About Artisan 5

Permalink.

Q. Why can’t I see the two page spread option?

To see the two-page spread option in Artisan, you need to be in a photo book, not page prints. We recommend creating your project as a book, even if you plan to order your pages as page prints, to take advantage of the new live two page spreads.

2015-10-01_0847

Posted in: About Artisan 5

Permalink.

Q. Where is the elements panel? or the operations panel?

The elements panel is on the left hand side as it was in Artisan 4. However, it is possible to minimise it to increase the work space. If yours has been minimised, you’ll find a little triangle at the top of where the elements panel usually is. Click that & the elements panel will reappear.  The same function is available on the operations panel on the right side of the screen.

Elements_Panel

Posted in: About Artisan 5

Permalink.

Q. Can I run Artisan 5 on a 32-bit computer?

Artisan requires a 64-bit computer to run. The vast majority of users will already have a 64-bit computer.

If you have a 32-bit computer you can continue to use Artisan 4. Artisan 4 will continue to be available to purchase.

Posted in: About Artisan 5

Permalink.

Q. I don’t have the Quick Access Toolbar I keep hearing about?

If you are running Artisan 5 in Basic Mode, you won’t be able to see the Quick Access Toolbar (QAT), and a number of tools and buttons will not be available to you.

We recommend using Advanced mode even if you are a beginner.

To switch between Basic and Advanced mode look for the toggle in the top right corner of the screen.

2015-10-01_2131

Posted in: About Artisan 5

Permalink.

Q. My content didn’t transfer across to Artisan 5?

If you are running Artisan 4 or StoryBook Creator 4 on your computer, Artisan 5 will give you the option of transferring your digital art kits, tags, categories and more when you are installing. If you skip this step, or it doesn’t appear, you can run it manually.

1. Go to C:\Program Files\Forever\Artisan 5

2. Find a file called MigrationAssistant.exe. Double-click this file to run the Migration Assistant.

Migration_Assistant

Posted in: About Artisan 5

Permalink.

Q. How do I get photos from Historian to Artisan 5?

A. Until there’s an update for Historian, it doesn’t know Artisan 5 exists. However, if you choose  to share to Artisan 4 (or SBC4, if that’s what you have), and then choose to add to an open project, Historian will recognize your Artisan 5 projects. You do need to have your project open for this to work.

Posted in: About Artisan 5

Permalink.

Q. Can I have Artisan 4 and Artisan 5 on my computer at the same time?

A. Yes you can. Artisan 4 and 5 are totally separate programs and can be run simultaneously. We recommend keeping Artisan 4 and using it to complete current projects until you are totally comfortable with Artisan 5.

Posted in: About Artisan 5

Permalink.

Q. Why didn’t Artisan also copy my projects across?

A. At the bottom of the Welcome Screen in Artisan 4 and 5, you can see icons representing your most recent projects. Your projects are not stored inside Artian, but are in Windows folders on your computer. The welcome screen icons are just links, and are not the projects themselves.

When you first open Artisan 5, because it is a new program, and you haven’t opened any projects in that program, so there won’t be any icons there. Your projects are still safely tucked away in the same location as they were before.

Remember that once you open a project in Artisan 5, it will not be able to be opened in Artisan 4, so we suggest you don’t bring across a project you are in the middle of until you feel comfortable with Artisan 5.

Posted in: About Artisan 5

Permalink.

Q. Why is there a yellow warning triangle on so many of my text boxes?

A. One of the new features in Artisan 5 is a warning which shows if you have spelling errors in your text. These might be actual errors, or names and foreign words that are not listed in the dictionary. The warning will show you what the problem is, if you hover over the yellow triangle. To get rid of a spelling warning, you can correct the spelling, add the word to your user dictionary, or turn off  or modify the warnings if you really want to. Regardless of what you do, the warnings are there to help you, and they DO NOT print on your pages.

For more information:

Posted in: About Artisan 5

Permalink.

Q. How do I find my activation code for Artisan 4 if I bought the Artisan 5 upgrade version?

To use the upgrade version of Artisan 5 you will need to enter your activation code (also known as Product Key) from Artisan 4. To find it, open Artisan 4, and click on the Help button (top right corner of the screen), and choose About.

2015-10-17_2356

You will see your code listed. Copy and paste it into the relevant box in the Artisan 5 activation process.

2015-10-17_2353

Posted in: About Artisan 5

Permalink.

Q. Help! I have lost a whole heap of pages after duplicating my project!

NOTE: THIS ISSUE HAS BEEN RESOLVED. ALWAYS MAKE SURE YOU ARE RUNNING THE MOST RECENT VERSION OF ARTISAN. YOU WILL FIND INFORMATION ABOUT THE LATEST VERSION HERE.
There have been a few posts recently about people losing pages when creating duplicate projects. The problem is that when you use ‘File > Save As’ the projects are still linked, so if you delete the pages from one project, they appear to be deleted from the copy as well.
Our advice is not to use the ‘Save As’ option until this issue is resolved. Meanwhile, your options are either:
1. Create a new blank project with a different name and import the pages you want from the original project into the new project.
OR
2. Open Windows Explorer (File Explorer), copy the entire project folder and paste it in a new location with a different name.
If you have already “lost” some pages, you should be able to retrieve them. The pages are not actually deleted from the original project, but the link to those pages doesn’t work. So you can open your original project and re-import those pages.
Click HERE for instructions on importing pages.

Posted in: About Artisan 4, About Artisan 5, Tech Talk

Permalink.

Q. How do I know if I have a 32-bit or 64-bit version of Windows?

To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 10, do the following:

Click on Settings > System > About. Under System Type you will see either “32-bit operating system” or “64-bit operating system”.

To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 8 or Windows 8.1, do the following:

  1. Open the Windows 8 Control Panel.
  2. Touch or click on System and Security within Control Panel.
    Note: You won’t see a System and Security link in Control Panel if your view is set to either Large icons or Small icons. If so, find System and touch or click on it, then skip to Step 4.
  3. With the System and Security window now open, click or touch System.
  4. With the System applet now open, titled View basic information about your computer, find the System area, located under the large Windows 8 logo. The System type will say either 64-bit Operating System or 32-bit Operating System.

To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 7 or Windows Vista, do the following:

  1. Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.
  2. Under System, you can view the system type.

If your computer is running Windows XP, do the following:

  1. Click Start.
  2. Right-click My Computer, and then click Properties.
  3. If you don’t see “x64 Edition” listed, then you’re running the 32-bit version of Windows XP.
  4. If “x64 Edition” is listed under System, you’re running the 64-bit version of Windows XP.

Posted in: About Artisan 4, About Artisan 5

Permalink.

About Artisan 4

Q. How do I know what my current Artisan version number is?

A. You can check under the Help button (the small blue circle with a question mark at the top right of the Artisan screen). The Help Menu often pops up outside the Artisan main window. If you can’t see it, move Artisan to the left of your screen and the menu should be visible.

Click Help > About and your version number will be displayed.

2015-10-17_2356

 

Click HERE to find the current version  of Artisan 4 And 5.

To download the latest version please visit forever.com/downloads

Posted in: About Artisan 4, About Artisan 5

Permalink.

Q. Help! I have lost a whole heap of pages after duplicating my project!

NOTE: THIS ISSUE HAS BEEN RESOLVED. ALWAYS MAKE SURE YOU ARE RUNNING THE MOST RECENT VERSION OF ARTISAN. YOU WILL FIND INFORMATION ABOUT THE LATEST VERSION HERE.
There have been a few posts recently about people losing pages when creating duplicate projects. The problem is that when you use ‘File > Save As’ the projects are still linked, so if you delete the pages from one project, they appear to be deleted from the copy as well.
Our advice is not to use the ‘Save As’ option until this issue is resolved. Meanwhile, your options are either:
1. Create a new blank project with a different name and import the pages you want from the original project into the new project.
OR
2. Open Windows Explorer (File Explorer), copy the entire project folder and paste it in a new location with a different name.
If you have already “lost” some pages, you should be able to retrieve them. The pages are not actually deleted from the original project, but the link to those pages doesn’t work. So you can open your original project and re-import those pages.
Click HERE for instructions on importing pages.

Posted in: About Artisan 4, About Artisan 5, Tech Talk

Permalink.

Q. What does this error message mean: “The machine ID cannot be located in the registry Software/Panstoria/Artisan4”?

A. You are likely to see this message if you are installing the 32-bit version of Artisan 4 on a 64-bit computer. You need to uninstall Artisan 4, and download and install the correct version. To find out if your system is 32-bit or 64-bit, click HERE.

Posted in: About Artisan 4

Permalink.

Q. How do I know if I have a 32-bit or 64-bit version of Windows?

To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 10, do the following:

Click on Settings > System > About. Under System Type you will see either “32-bit operating system” or “64-bit operating system”.

To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 8 or Windows 8.1, do the following:

  1. Open the Windows 8 Control Panel.
  2. Touch or click on System and Security within Control Panel.
    Note: You won’t see a System and Security link in Control Panel if your view is set to either Large icons or Small icons. If so, find System and touch or click on it, then skip to Step 4.
  3. With the System and Security window now open, click or touch System.
  4. With the System applet now open, titled View basic information about your computer, find the System area, located under the large Windows 8 logo. The System type will say either 64-bit Operating System or 32-bit Operating System.

To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 7 or Windows Vista, do the following:

  1. Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.
  2. Under System, you can view the system type.

If your computer is running Windows XP, do the following:

  1. Click Start.
  2. Right-click My Computer, and then click Properties.
  3. If you don’t see “x64 Edition” listed, then you’re running the 32-bit version of Windows XP.
  4. If “x64 Edition” is listed under System, you’re running the 64-bit version of Windows XP.

Posted in: About Artisan 4, About Artisan 5

Permalink.

Q. Do I need to be online to use Artisan, or can I use it when I’m not connected to the internet?

A. You do not need to be online when using Artisan. Artisan will try to go online to check for updates when you start it, and if you are not online, you will get an error message. Just click cancel and you will be able to continue to use the program fully.

Posted in: About Artisan 4

Permalink.

Q. When I switch from SBC to Artisan will everything copy across?

A. Yes. All your categories, tags, current projects, digital content, recent project icons, activation codes will transfer.

 

Posted in: About Artisan 4, About Digital Artwork

Permalink.

Q. After installing Artisan, a lot of my digital artwork is still locked. What do I do now?

A. Some people have found that their Creative Memories digital content is remaining locked even after going through the migrate process. There is a fix for this. Click  HERE to download the ‘migration utility’. After you have downloaded it, run it and click the Migrate button.

If you find that some of your previously purchased digital artwork has not been properly installed or is still missing, and you have the necessary activation codes, click HERE to download it again.

Posted in: About Artisan 4, About Digital Artwork

Permalink.

Q. Can I open existing SBC projects in Artisan?

A. Yes. Artisan will open your existing StoryBook and Page Print projects, including those you have not finished.  There are a small number of project types that are not supported by Artisan, because they cannot be printed at the Panstoria Print Shop. Those projects should be completed in SBC as they will not transfer.

 

Posted in: About Artisan 4

Permalink.

Q. Can I still use my Blueprints and Pixie Dust in Artisan?

A. Yes, you certainly can. They will work in exactly the same way as they did in StoryBook Creator.

Posted in: About Artisan 4, About Blueprints

Permalink.

Q. Do I need to update StoryBook Creator before installing Artisan?

A. No. You can start using Artisan straight away. It doesn’t matter which version of SBC you have installed.

Posted in: About Artisan 4

Permalink.

Q. Can I delete SBC once Artisan is up and running?

A. Once Artisan is working you may remove SBC, but you do not have to.  However, there is really no need to keep SBC once Artisan is installed. Artisan contains ALL the features of SBC and lots more. You will not lose any projects or art kits by uninstalling. You are removing the programs, not your data.

NOTE: If you are still waiting on delivery of a project that you have ordered from Creative Memories, I recommend that you don’t uninstall SBC until that project has been delivered, just in case there are any printing issues to be resolved.

One other caveat: If you have a project type that was created in SBC but is not available in Artisan, you may want to save it in a form that can be accessed by Artisan OR keep SBC on your computer.

For the benefit of our members, click HERE for full instructions on uninstalling programs.

Posted in: About Artisan 4

Permalink.

Q. Can I run Artisan and StoryBook Creator simultaneously on the same computer?

A. Yes, you can. You can’t open the same project at the same time in both programs, but after you open a project in Artisan, you will still have access to it in SBC.  Because these programs take up a lot of space and memory on your computer, we recommend that you uninstall SBC once you are able.

Posted in: About Artisan 4

Permalink.

Q. Can I transfer images directly from Memory Manager to Artisan?

A. Yes, you can. Choose ‘share to SBC’, and MM will recognize any open Artisan projects as though they were StoryBook projects.

Posted in: About Artisan 4

Permalink.

Q. If I purchase Artisan after the first of the year, will I still be able to unlock my previously purchased CM items?

Yes. There is no time limit on the ability of Artisan to unlock projects and digital artwork previously purchased from Creative memories.

Posted in: About Artisan 4, About Digital Artwork

Permalink.

About Artisan Software

Q. What do I do when I get an error message in my Artisan project?

When Artisan detects a software error, you will often see a message similar to this one.

Error_Report

To report the error to Forever, you need to do the following:

  1. Click on “Send report to Support”
  2. At the same time send an email to support@forever.com. In the email you must include your name, contact details, and your Artisan Product Key. You should also include a description of what you were trying to do when the error message appeared. Include as much information as you can. Screenshots are helpful, if you have them.

For information on finding your product key, click here.

 

Posted in: About Artisan Software

Permalink.

Q. What are the differences between Artisan and StoryBook Creator?

A.  Artisan and StoryBook Creator were both created and developed by the same company, Panstoria.

Artisan 4 is very similar to StoryBook Creator 4,  except Artisan has some significant extra photo editing capabilities. This VIDEO summarises the differences.  Artisan 4 has some other minor enhancements, and has everything that SBC has.

Artisan 5, released in September 2015, is a newly engineered program. It still does everything Artisan 4 and SBC could do, but a whole lot better and a whole lot more too! For an overview of Artisan 5 click HERE. NOTE: Artisan 5 requires a 64-bit processor to run. To check if your computer is suitable click here

SBC is no longer supported, which means there are no new updates, no bug fixes, and no tech support for it.

To purchase Artisan 4 (if your computer is 32-bit) click HERE

To purchase Artisan 5, or to upgrade from Artisan 4, click HERE.

 

 

Posted in: About Artisan Software

Permalink.

Q. Can I use my Creative Memories digital content in Artisan?

Yes, all CM art kits will also work in Artisan software, provided you have the activation codes. Click here to learn about bringing your SBC content into Artisan.

Posted in: About Artisan Software

Permalink.

Q. Where do I find my Artisan Product Key?

You will find your Artisan product key by clicking Help > About. A window will open containing your product key.

If you need your Product Key, you can copy the product key by clicking the link labelled “Copy the above information to the Windows Clipboard”. You can then paste the information where it is needed.

Note –  The Product Key is the same as the activation code.

 

You can also obtain your Product Key by logging in to your account at Forever.com. Log in first, then click on your name in the top right corner of the screen, then click Order History, and you will see a list of all your downloads, with details.

Order_History_SA

We also recommend that you save your product key somewhere as an extra backup, preferably in a hard copy, in case your computer crashes and you are unable to open Artisan.

Posted in: About Artisan Software

Permalink.

Q. Help! My content folder is greyed out and I can’t access my content!

Don’t panic! This is easily fixed by following the steps outlined below. For whatever reason the association between Artisan 5 and your library folder has been disconnected, and you need to reset it.

Before trying this, close Artisan and reboot your computer. That may reset the associations. If not, read on …

  1. Open Content Manager.
  2. Click on the greyed out folder. At the top of the main window you will see the “address” of that folder on your computer. Make note of that address.
    2015-11-27_1453
  3. Click on the small drop-down arrow next to the greyed out folder. Choose Change folder location or remove folder.
    2015-11-27_1458
  4. A list of options will open. Choose 2. I moved this folder to a new location or drive. (Click this even though you didn’t actually move the folder!)
    2015-11-27_1454
  5. Navigate to the folder location you noted in step 2 above. Choose the location of the folder and click OK. (This image is for illustrative purposes only – your file location may not be the same)
    2015-11-27_1455
  6. Your content folder should now be usable.

Posted in: About Artisan Software

Permalink.

Q. Where do I buy Artisan?

A. You’ll find the link in the tabs on the right side of this page, or click HERE for Artian 4 and HERE for Artisan 5.

Posted in: About Artisan Software

Permalink.

Q. Can I install Artisan on more than one computer?

A. Yes, Artisan can be installed on two computers (such as a desktop and a laptop) for your personal use.

Posted in: About Artisan Software

Permalink.

Q. I am buying a new computer and plan to install Artisan on it. Should I install SBC on the new computer first?

A. You won’t need to have SBC on your new computer. Artisan will recognize your SBC content regardless of whether SBC is installed or not.  You will want to make sure that your projects, books, and content are available on an external hard drive so that you will have access to them on your new computer. SBC can no longer be installed on new computers in any case.

For the benefit of our members, click HERE for information about using an EHD.  Click HERE for lots more information about backing up.

Posted in: About Artisan Software

Permalink.

Q. When importing a blueprint into Artisan, why can’t I see an image of the page?

A. This happens sometimes. You will need to reinstall Artisan.  Please click “Click to check for software updates” on the bottom of the Artisan welcome screen, or click HERE to download the latest update. You will not lose any current projects, content, or any of your settings. You don’t need to uninstall Artisan first, but when reinstalling, if you are asked, choose “repair”.

Posted in: About Artisan Software, About Blueprints

Permalink.

Q. How do I know what size project I created?

Have you started a project and then weren’t sure what size it was? Here’s how to find out:

1. Open your project in Artisan.

2. Go to File > Properties and look under Project.

3. Your project type and size will be revealed.

Posted in: About Artisan Software

Permalink.

Q. How do I know where my projects are located on my computer?

If you are not highly organised, sometimes you may find that your projects are scattered in different parts of your computer, and finding them seems like a bit of a challenge. To figure out where you saved your project:

1. Open your project in Artisan.

2. Go to File > Properties and look under Project.

3. Information about your project, including the project type, size and location will be displayed.

 

 

Posted in: About Artisan Software

Permalink.

Q. How do I use Artisan or Historian on a Mac computer?

Artisan and Historian  can be used on a Mac, but you will need to partition the Mac and install Windows on it.  This is our recommendation for Mac users who love this software:

There are a number of programs available to partition your Mac computer:

  •  VM Fusion,
  •  Parallels
  •  Boot Camp, which is software included with Mac OS X so you can run compatible versions of Microsoft Windows on an Intel-based Mac. (The drawback of Bootcamp is that you have to close down Mac to run Windows and vice versa.)

In addition to installing one of these partitioning programs, the user will need to have a legal copy of a Windows operating system (preferably Windows 10 or Windows 7, and definitely 64 bit) that can be installed on the new partition.  Some people may have a copy of one of those that they can move from another computer but many will need to purchase that program as well.

Here are some tips:

  • Make sure you are are running the most recent Mac operating system
  • You will need MORE memory available than what is suggested (as you know, these programs take up huge amounts of memory)
  • Get someone knowledgeable to help you partition your machine, or consult online resources (many good ones are available)
  • Make sure you allocate plenty of memory to the Windows partition

Posted in: About Artisan Software, About Historian

Permalink.

Q. I have downloaded some fancy fonts from the Internet. Is there a way to add those to the fancy fonts section rather than having to add them to my embellishments area in the content section?

In order to be used as a Fancy Font by the software, the alpha has to be in a particular format (a proprietary file type specific to Artisan). The designer has to build it that way. There is no way to convert an alpha to that format if it hasn’t been built that way. You can create a personal art kit and will need to import each letter as a png file.

Posted in: About Artisan Software

Permalink.

About Historian

Q. How do I know what my current Historian version number is?

A. You can check under the Help button (the small blue circle with a question mark at the top right of your Historian screen). The Help Menu often pops up outside the Historian main window. If you can’t see it, move Historian to the left of your screen and it should be visible.
Help

Click Help > About and your version number will be displayed.

Historian_Version

(Note: This version number displayed is the most current as of Nov 6, 2015. If you are reading this after that date and there have been further updates, this number will have been superseded. Click HERE to see the most recent version of Historian.)

 

Posted in: About Historian

Permalink.

Q. How do I update to the new version of Historian?

forever-historian

To find out what the most current version of Historian is, click HERE.

To download the latest version please visit forever.com/downloads

Installing the update will not affect your vaults, shadow copies, or other settings.

To update Historian

  1. Make sure Historian is closed
  2. Click on the link above. Download the update and save it to your computer.
  3. Double-click the downloaded file to run the update
  4. When the update is finished it will open Historian.

Opening Historian for the first time.

After this update, when you open Historian, your media vault may not open automatically. Do not panic – it is still there!

Click on File and look under Recent Media Vaults. Your most recently opened media vault/vaults will be listed. Click the one you open and all will be well.

2015-10-24_2206

 

 

Posted in: About Historian

Permalink.

Q. What are the differences between Historian 4.0 and Memory Manager 4.0?

A. These are essentially the same program. Historian has a number of new features, and is the only one still available for purchase. Memory Manager can no longer be installed, and is not supported.

Posted in: About Historian

Permalink.

Q. Historian is not recognizing an open project in Artisan 5 so I can’t share photos.

  1. Close Artisan & Historian.
  2. Open File Explorer.
  3. Browse to C:\Program Data\Caspedia\Drop Points (Please note that this folder may be hidden so be sure to “unhide” by going to the Control Panel, Folder Options, View tab, select “Show hidden files, folders and drives”, OK)
  4. Once in the Drop Points folder, please delete ALL files you see in this folder.
  5. Close the Window.
  6. Open your project in Artisan.
  7. Open Historian.
  8. Select the photos to share.
  9. Your photos should now be shared into your opened project in Artisan.

Posted in: About Historian

Permalink.

Q. Where do I purchase Historian?

A.  Historian is available for purchase at the Forever Store for $59.95.  Click HERE to go directly to the Forever store.

Posted in: About Historian

Permalink.

Q. Will Historian read my Memory Vaults?

A. Yes, you can open Memory Manager 3.0 and Memory Manager 4.0 Memory Vaults in Historian.

Posted in: About Historian

Permalink.

Q. Can Historian be installed on more than one computer?

A. No, Historian is licensed for use on one computer only.

Posted in: About Historian

Permalink.

Q. Can I run Historian and Memory Manager simultaneously on the same computer?

A. Yes, you can. You can’t open the same Memory Vault at the same time in both MM and Historian, but after you open a Memory Vault in Historian, you will still have access to it in Memory Manager 4.0.   Memory Manager 3.0 vaults cannot be reopened in MM3 once they have been converted to MM4 or Historian.

Posted in: About Historian

Permalink.

Q. Can I delete Memory Manager once Historian is up and running?

A. Yes, once Historian is working you may remove Memory Manager.  You will not lose any images or memory vaults by uninstalling. You are removing the programs, not your data.

For the benefit of our members, click HERE for full instructions on uninstalling programs.

Posted in: About Historian

Permalink.

Q. How do I use Artisan or Historian on a Mac computer?

Artisan and Historian  can be used on a Mac, but you will need to partition the Mac and install Windows on it.  This is our recommendation for Mac users who love this software:

There are a number of programs available to partition your Mac computer:

  •  VM Fusion,
  •  Parallels
  •  Boot Camp, which is software included with Mac OS X so you can run compatible versions of Microsoft Windows on an Intel-based Mac. (The drawback of Bootcamp is that you have to close down Mac to run Windows and vice versa.)

In addition to installing one of these partitioning programs, the user will need to have a legal copy of a Windows operating system (preferably Windows 10 or Windows 7, and definitely 64 bit) that can be installed on the new partition.  Some people may have a copy of one of those that they can move from another computer but many will need to purchase that program as well.

Here are some tips:

  • Make sure you are are running the most recent Mac operating system
  • You will need MORE memory available than what is suggested (as you know, these programs take up huge amounts of memory)
  • Get someone knowledgeable to help you partition your machine, or consult online resources (many good ones are available)
  • Make sure you allocate plenty of memory to the Windows partition

Posted in: About Artisan Software, About Historian

Permalink.

About Forever Print Shop

Q. How do I order from the Forever Print Shop?

A. To order printed products from the Forever Print Shop follow these simple steps.

  1. On the File Menu, (top left corner) click Order.
  2. Check the preview carefully. Read the list of statements that appears under your preview and if you are happy , check “I understand and agree to the above statements”.
  3. Click Continue.
  4. Your order will be uploaded to the Forever Print Shop. You can continue working on other projects while your project is uploading.
  5. When the project has finished uploading, click  Go to the Print Shop in the Forever Print Shop Uploader, which usually pops up in the lower right of the screen. If you can’t see it, click the Forever logo in the Windows system tray.
  6. The Print Shop website will open on the Projects page and you will see your project. Click to select it and the details will be displayed.
  7. When you are ready to order, click Order Project.
  8. The details of your project will display. There are number of customisations you can choose, depending on the type of project. After you have made your selections, click Add to Cart.
  9. If you have further items to order, use the back button to return to the projects page and repeat steps 6-8 above.
  10. If you have any kind of coupon code or gift certificate, now is the time to enter that. Then click Proceed to Secure Checkout.
  11. Check your order details and enter your personal information.
  12. Make sure your ambassador’s details are correct. If you have placed an order previously, or have a Forever account, your ambassador should be displayed.  Click HERE for more details on ensuring your ambassador is linked to your order.
  13. Click Proceed to Shipping Options. Choose your preferred shipping method.
  14. Click Proceed to Payment Information. Enter your preferred payment details and click Proceed to place your Order.
  15. Review your details and confirm to place your order.

Posted in: About Forever Print Shop

Permalink.

Q. How do I make sure my Ambassador gets credit for my Forever Print Shop orders?

A. During the order process, you will see a place to enter your Ambassador’s details. For more information on ordering, click HERE.

If you have placed a previous order, or have a Forever account, your ambassador’s name should display.

If your Ambassador’s name is not showing, you need to enter their tracking code. You might need to ask your ambassador what her tracking code is.

 

You can also search for the tracking code by the name of your ambassador. The software will display the official name of the Ambassador.

 

Posted in: About Forever Print Shop

Permalink.

About Memberships

Q. How do I purchase a new membership?

A.   Here’s how to purchase a pixels2Pages membership:

  • Click this ‘Join‘ link.  It’s also in the orange menu bar across the top of each page, or you can go to www.forever.com/training.
  • Make sure you have chosen the Ambassador that you work with.  Don’t have an Ambassador?  Click ‘Find an Ambassador’ to search for one.  NOTE: Please do NOT choose pixels2Pages as your Ambassador!
  • Choose the membership term that you want (monthly or yearly) and add it to your cart.
  • Apply the coupon code p2PTHANKYOU so that you will receive a special gift from us.
  • Check your payment info and complete the transaction.

All Pixels2Pages memberships (monthly, yearly, and Free Trial) will automatically renew until you cancel the auto-recurring payments.

Posted in: About Memberships

Permalink.

Q. Where can I find information about my membership status?

A. One place to check on your membership status is in the log in area of the pixels2Pages.net website:

You will see what your membership level is just under your name on the right side of the page.  You can change your password and/or edit your membership profile by clicking “Membership Details”.  If there is a line through a membership level, it means that membership has been cancelled for some reason.

If there is a problem with your membership, or if you want to know when it will be renewing, simply log in to your Forever account.

Go to Accounts > Order History > Recurring Payments.  From there you can see which membership you have, the order number, the start date and renewal date, the amount you paid, and how and when you paid.

You can go straight to the p2P website from here, and you can cancel your membership here, too.

Posted in: About Memberships

Permalink.

Q. I already have a p2P Membership. How do I link it to my Forever Ambassador?

A.  Good for you for thinking of your Forever Ambassador!  She will appreciate getting credit for your p2P Membership.

Your Ambassador will receive credit for your auto-renewing pixels2Pages membership as long as you had selected her as your Ambassador when you purchased your membership from the Forever store.

Posted in: About Memberships

Permalink.

Q. I have a p2P Monthly Membership, but I want to switch to a Yearly one. How do I do that?

A.  Good plan – you’ll save at least $20 a year making this switch!

The most important things for you to know are that you will be cancelling your current membership and purchasing a new one.  Also, because you will be starting a new membership, you will no longer have access to Blueprints that are available to you currently.  All that means is that you need to be up-to-date with your downloads (always a good plan!) and you need to have your Blueprints saved and backed up (another good plan!).

You must cancel your current monthly membership BEFORE you are able purchase a new yearly membership.

  • Log in to your Forever.com account
  • Go to Accounts > Order History > Recurring Payments
  • Cancel your current monthly membership, making note of the day it was due to renew.  That is when you will want to purchase your new annual membership.
  • On or around the time that your monthly membership was due to renew, purchase a new annual membership from the Forever store.

NOTE: If you have not purchased a membership in the Forever store yet, please contact info@pixels2Pages.net if you would like to make this switch.  Your current membership MUST be cancelled first.

 

Posted in: About Memberships

Permalink.

Q. I am a Forever Ambassador. Is there a way I can earn commission on my p2P membership?

A. Yes, you can!  And you can earn commission on memberships that your customers purchase, and those sales will count towards your sales total.  All you need to do is make sure that you and your customers have chosen you as their/your Ambassador before the membership is purchased.

 

Posted in: About Forever, About Memberships

Permalink.

Q. Can you tell me when my membership purchased through PayPal is due to renew?

A. You may email info@pixels2Pages.net and include your full name, your email address (your PayPal email address, if different from your regular email address), and your p2P user name.  Please write “Expiration date” in the subject line.  We will get back to you as soon as possible, but it may not be immediate.

In the meantime, there are a couple of things you can try:

1. Log in to your PayPal account.  Go to Settings > Payments > My Pre-approved Payments > Manage Pre-approved Payments.  From there you should be able to see when payments to Forever are due.

2. If you paid by credit card, check your credit card statements to see what day payments to Forever are made.  Annual memberships are $160 unless you renewed in October 2016 when they were on sale for $144.

  • If you had a monthly membership prior to March 2017, it was cancelled several months ago.
  • If you had a yearly membership that was purchased or that renewed between mid-March 2016 and 31 August 2016, it has already been cancelled (or will be very soon).
  • If you have a yearly membership purchased between 1 September 2016 and 12 March 2017, it will be cancelled at the end of the month before it is due to renew.
    • At that time you will receive an email from PayPal letting you know it has been cancelled.  Once you have received that cancellation notice, you will know that it is almost time to purchase your new membership from the Forever store.  Make note of the start date (on the email from PayPal) so that you will know when to purchase your new membership, or watch your inbox for an email from Forever telling you it’s time. Be sure to apply the code p2PTHANKYOU at checkout so that you receive a gift from us for continuing your membership.

REMINDER: Download, save, and backup all Blueprints available to you BEFORE your current membership is cancelled.  

Posted in: About Memberships

Permalink.

Q. Why did I receive a notice from PayPal that my p2P membership is cancelled? I didn’t do that!

A. As of 13 March 2017, all pixels2Pages memberships must be purchased from the Forever store (instead of from the p2P website via PayPal).

All p2P memberships that were purchased from the p2P website and processed via PayPal have been or will be cancelled before their next renewal date.   If it is almost time for your annual pixels2Pages membership to renew, your recurring payment has been cancelled and your access to the website will be blocked on the date noted in the body of the email that you received.

This means it’s almost time for you to purchase a new membership in the Forever store, and you should receive a reminder email from Forever a few days prior to your expiration date.  Be sure to download all Blueprints available to you BEFORE that date.  You will not have access to them afterwards, even if you purchase a new membership.

Click HERE to purchase a new membership, and be sure to enter the code p2PTHANKYOU at checkout so that you receive a special Blueprint Book and kit as our gift to you for sticking with us!  We appreciate you!

Posted in: About Memberships

Permalink.

Q. I forgot to enter the p2PTHANKYOU coupon code when I started my new membership. Can I still get the free Blueprint Book and kit?

A. No worries – we’ve got your back!

We can see who purchased a new membership (remember, it needs to be a purchase and not just a free trial) and didn’t use the coupon code.  We will be creating a different coupon code for you and sending it to you by email.  It will be several days after you ordered before you receive the new coupon, so don’t worry.  You do not need to contact us.

If you began a free trial, we will send you a coupon code once the first payment is made after the 30 day free trial period.  Again, you to not need to contact us.

To use the new coupon code, you must have something (it can be a $0 amount) in your cart.

The new coupon codes are for your personal use only and are not to be shared.

Thanks for purchasing your new membership in the Forever store!

Posted in: About Forever, About Memberships, About pixels2Pages

Permalink.

Q. My annual membership doesn’t renew for months – will I miss out on the free kit?

A. No, we have covered all the bases!

The p2PTHANKYOU code is good until 30 April 2018, which means that EVERYONE who pays a membership in the Forever store between March 2017 and April 2018 is eligible to claim their gift Blueprint Book and kit.

Remember to apply the code when you purchase your pixels2Pages membership in the Forever store.

Posted in: About Memberships

Permalink.

Q. What is changing about the p2P membership? Are you still doing Blueprints?

A. While we constantly make small changes to the p2P website and membership, there are no big changes afoot.  Memberships are still a great value at $15 per month or $160 per year, and you can see what is included in a membership HERE.

In the past year, since being acquired by Forever, we have:

In addition, we have:

  • hosted four virtual crops, complete with BONUS Blueprints, art kits, videos, Bright Ideas, coupons, and more
  • provided training for six Forever Retreats, Forever LIVE!, and nine p2P LIVE events
  • published four new Pages magazines and added seven completed albums to our issuu account
  • posted over 1500 sample pages to our Facebook page
  • answered more questions and emails than we can count
  • commented on thousands of pages posted by YOU (our favorite job!)

We are glad you’re here, and we look forward to another year of sharing our love of Artisan, Historian, and Forever with you!

 

 

Posted in: About Memberships

Permalink.

Q. Why do I have to download Blueprints before I buy my new membership?

Blueprints are only available during the time you are an active member of pixels2Pages. If you buy a new membership, even if there’s no break, our software identifies you as a brand new member, and you will only have access to Blueprints published from that time forward.

We don’t want you to miss out, that’s why we keep reminding you to download, save and backup all your Blueprints BEFORE your old membership ends.

 

Posted in: About Memberships

Permalink.

Q. Pixels2Pages is moving??

A. Not exactly. The pixels2Pages website is not changing, but since March 13, 2017  pixels2Pages™ memberships are now available for purchase in the Forever™ store!

What this means is:

  • For monthly members:
    • ALL active monthly recurring payments have been cancelled at PayPal.  You will have received a notice from PayPal when the recurring payment for your membership was cancelled.
    • If you had a monthly membership, and haven’t purchased a new one yet, you will need to do so to access the member-only portions of the website. Click here for instructions on how to purchase a p2P membership.
  • For yearly members:
    • All active yearly memberships will be cancelled at PayPal just before they are due to expire.  You will receive a notice from PayPal when the recurring payment for your membership has been cancelled.
    • When you receive a notice from PayPal saying your recurring payments have been cancelled, please make note of the renewal date and purchase your new membership on or around that date.
    • You will have access to the pixels2Pages website until the date your membership was due to renew.  If you do not have access, please email info@pixels2Pages.net and include your p2P user name.
    • You should receive an email from Forever reminding you of the date your membership was due to renew.

ACTION IS REQUIRED BY YOU: Make sure you have downloaded, saved, and backed up ALL Blueprints available to you.  THIS IS VERY IMPORTANT!

Thank you for sticking with us!

As our thank you for purchasing a new membership in the Forever store, we’d like to offer you a new and exclusive Blueprint Book and digital art kit designed to coordinate with it. To claim your thank you gift, enter the coupon code p2PTHANKYOU at the time you purchase your new membership.  This code will be active until April 2018, so don’t worry if you have a yearly membership – you will still get the kit!  We appreciate your loyalty and patience!
**COUPON CODE WILL NOT WORK  UNTIL YOU PURCHASE A NEW p2P MEMBERSHIP IN THE FOREVER STORE.**

Posted in: About Memberships, About moving to the Forever Store

Permalink.

Q. Do you have a Free Trial of pixels2Pages membership?

A. We sure do!

Anyone who has not already had a pixels2Pages membership may sign up for a one month free trial by purchasing a monthly membership and entering the coupon code p2PFREETRIAL.

This is a one-time use only code and is only good for monthly memberships.

You will be asked to enter your credit card details, but you will not be billed unless you continue beyond the end of your free trial. You must cancel before the end of the 30 days to avoid future charges.

Posted in: About Memberships

Permalink.

Q. I have an active p2P membership, and I’m logged in to my p2P account, but I can’t see any Blueprints or other member-only content. What’s up with that?

A. It sounds like you may be logged into a previously active p2P account which is no longer active.  You will still be able to log in, but you cannot access member-only content.  In the log in area, no active membership level will be showing, or your former membership level will have a line through it:

This can happen if:

  • Your previous membership has expired and you haven’t purchased a new membership yet.  If that’s the case, click HERE to purchase a new membership (and enter the coupon code P2PTHANKYOU to receive a thank you gift from us.

 

  • You have purchased a new membership in the Forever store, but the email address associated with your Forever account is different from the email address associated with your previous p2P membership account.  This means you have a NEW p2P user name (it will be the email address associated with your Forever account) and a NEW p2P password (it will have been sent to you via your Forever email account on the day you purchased your new membership).  If you do not find that email, no worries!  Just click the ‘lost my password’ link and check your Forever email account for a response, then reset your password.

 

  • You have purchased a new membership in the Forever store, and your email address at Forever is the same as your former p2P account email address; however, you did not have an active p2P membership at the end of February 2017.  This means you have a NEW p2P user name (it will be the email address associated with your Forever account) and a NEW p2P password (it will have been sent to you via your Forever email account on the day you purchased your new membership).  If you do not find that email, no worries!  Just click the ‘lost my password’ link and check your Forever email account for a response, then reset your password.

Posted in: About Memberships

Permalink.

Q. How do I log in to or out of pixels2pages.net?

A. The log in area on the pixels2Pages website is on the right hand side of the webpage.

Enter your p2P Membership user name and password. If you lose your password, there is a handy “lost your password” button to click, and you will be able to reset the password at any time.  To log out, simply click the ‘log out’ link under ‘Membership details’.

To check your membership details, click on “More” in the tabbed section on the right side of the page, and choose Edit My Profile.

If you are unable to log in, and you are certain that you are using the correct user name and password, we have several suggestions:

  • Make sure your anti-viral software and/or firewall is not blocking your access to our website
  • Clear your cache (click HERE if you don’t know how to do that)
  • Reboot your computer
  • Try logging in from a different web browser (Google Chrome, Mozilla Firefox, Safari, Internet Explorer)
  • Try logging in from another computer or device (smart phone, iPad, etc.)

After 10 unsuccessful attempts to log in, you will be locked out of the site for one hour.  Please contact us at info@pixels2Pages.net BEFORE that happens!  NOTE: If you are at a retreat, everyone there is using the same IP address and everyone will be locked out if one person is.

 

 

Posted in: About Memberships, About pixels2Pages

Permalink.

Q. How do I reset my password?

A. In the log in area on the home page at www.pixels2Pages.net, you will see the words “Lost your password?”. Click “Lost your Password?” to begin the process of resetting your password.

You will see this popup.  You need to enter your correct username OR email address, then click Get New Password.

You must use the correct user name (which may not be your email address) and password combination in order to log in.  Attempting to log in unsuccessfully 10 times will cause you to be locked out of the website for an hour!!  It is better to contact us at info@pixels2Pages.net before that happens.

When you do that you will see this message:

You will receive an email like this which will include directions for you to follow so that you can reset your password.  Please make sure your computer will allow you to receive automatically generated emails like this by adding pixels2Pages.net to your contact or safe sender list.  If you do not get an email from us fairly quickly, please check your spam and/or junk mail filters and make sure you used the email address associated with your pixels2Pages account.

In the email will be a link for you to click so that you can choose a new password.

When you click that link you will be taken to a page that looks like this. The website will generate a password for you. You can use this if you like, but it will be a very complex one. We suggest you delete that and enter a password of your choosing. Please note that weak passwords (i.e. ones that are easy to guess) will be rejected.

We do not send you a new password – you choose what you want and enter it there.

After entering the new password, click Reset Password. You will see a success message, and a link to log in with your new password.

To change the password when you remember your old one:

Alternatively, if you know your password and just want to change it, you can do that by first logging in, and then clicking “Membership details” in the log in area.

Scroll down to Account Management. Click on the button that says “Generate Password”.  A new (long and strong!) password will be generated for you.  You can replace that one with something meaningful to you, but it should not be a weak password.

When you have done that, scroll all the way down to the bottom of the page and click the blue box that says “Update Profile”.

Please keep your password in a safe place.  It should not be shared with anyone, per our Terms of Use.

Posted in: About Memberships, About pixels2Pages

Permalink.

Q. I thought my membership was auto-renewing, and I didn’t cancel it. Why can I not access the site today?

A. As of 13 March 2017, all pixels2Pages memberships must be purchased from the Forever store (instead of from the p2P website).

All p2P memberships that were purchased via the p2P website and processed via PayPal have been or will be cancelled before their next renewal date.   If it was time for your previous pixels2Pages membership to renew, that membership has been cancelled and your access to the website has been blocked.

That just means it’s time for you to purchase a new membership in the Forever store.  Click HERE to do that, and be sure to enter the code p2PTHANKYOU at checkout so that you receive a special Blueprint Book and kit as our gift to you for sticking with us!  We appreciate you!

 

Posted in: About Memberships

Permalink.

Q. How will I know when my membership renews? Or if it’s expired?

A. Log in to your Forever account.

Go to Accounts > Order History > Recurring Payments. From there you can see which membership you have, the order number, the start date and renewal date, the amount you paid, and how and when you paid.

You can go straight to the p2P website from here, and you can cancel your membership here, too.

You may cancel payments on your membership at any time; however, your access to the website may be blocked.  If you think that you might want to do that, we strongly advise that you choose a monthly Pixels2Pages membership.  Try this membership for a month or so, and if you don’t like it, cancel payments and stop your membership from automatically renewing.

Cancelling payments on a membership may block your access to all member-only content on the site.  If this happens, please email us at info@pixels2Pages.net and include your p2P user name and the email address associated with your membership.

There is no credit given for unused time on a membership!  Please choose your membership wisely, ask questions before you buy, and cancel payments close to the time that your membership is due to renew.

 

 

 

 

 

 

Posted in: About Memberships

Permalink.

Q. My credit card and/or bank account information has changed. How do I update it?

A. Good for you for remembering to update your payment information!

1. Log in to your Forever account.

2. Go to Account > Order History > Payment Methods

3. Add a new card or edit the existing one.

It is your responsibility to make sure that your payment information is current and correct.  If Forever is unable to process your recurring payment, your access to the website will be blocked until payment is made.

Changes should be made at least three (3) days before payment is due to avoid delays in processing payments.

 

Posted in: About Memberships

Permalink.

Q. I have a new email address. Would you please change it for me?

A.  Actually, I’ll tell you how to change it – and thanks for remembering that you need to!   There are TWO places you will need to check:

  1. Log in to www.pixels2Pages.net.
  • In the log in area, click the link that says “Membership details”
  • You will be directed to your pixels2Pages profile page.  You can change your first and last name, add a nickname, choose which name you would like to show publicly, change your email, and (scroll down) change your password.
  • You must click the “Update Profile” button at the bottom of the page for these changes to take effect.
  • We do not recommend adding any other personal information.

    2. If you need to change the email address associated with your Forever account, log in to www.forever.com.Go to Account > Account Settings > Email Address and make the necessary changes.

Posted in: About Memberships

Permalink.

Q. I don’t want my membership to automatically renew. How do I keep that from happening?

A. To do this, you will need to cancel recurring payments on that membership.

Log in to your Forever account.

Go to Accounts > Order History > Recurring Payments

Navigate to your p2P membership and click Cancel Membership.

If your annual membership was purchased via PayPal (prior to 13 March 2017), we will automatically be cancelling recurring payments on it the month before payment is due.  No action is needed on your part.

Cancelling payments on a membership cancels all future scheduled payments of that membership.

There are no refunds given for portions of memberships and/or unused memberships.

 

Posted in: About Memberships

Permalink.

Q. How do I cancel my membership?

A.  Log in to your Forever.com account

  • Click Account
  • Click Order History
  • Click Recurring Payments and navigate to your p2P membership.
  • Click Cancel

There are no refunds given for unused memberships or portions of memberships.

IMPORTANT NOTES:

  • Cancelling payments on a recurring membership may block access to your current membership.  If you cancel payments early in your billing cycle and you cannot access the website, please notify us by emailing info@pixels2Pages.net (please include your p2P User Name) so that we can reactivate your membership for the remainder of the payment period.  This must be manually done, so it may not happen immediately.  We appreciate your patience.
  • Should you choose to cancel your membership now and then purchase a new membership at a later date, you will not have access to Blueprints posted prior to the date you start your new membership.

 

 

 

Posted in: About Memberships

Permalink.

Q. Will anything on the pixels2Pages.net website be available to me if I don’t purchase a membership?

A.  Yes, there is a lot of free information available on the pixels2Pages.net website.

Clicking any of the headings on the orange menu bar at the top of each web page will take you to the free offerings, so have fun exploring!

If you’re not a member, we encourage you to try us out – we offer a one-time use coupon good for a 30 day free trial.  Click HERE and enter the coupon code p2PFREETRIAL at checkout.

We hope you’ll be joining the fun soon!  Click HERE when you’re ready to purchase a membership!

Posted in: About Memberships

Permalink.

Q. How long will I have to download Blueprints?

A. Beginning 13 March 2017, all pixels2Pages members will need to purchase new memberships from the Forever store at the time of their next renewal date.  It is your responsibility to make sure you have downloaded, saved, and backed up all Blueprints available to you PRIOR TO THAT DATE. 

Going forward, as long as you maintain a continuous, active pixels2Pages membership, you will have access to the blueprints released from the time that you purchased a membership from the Forever store (after 13 March 2017). If you cancel your membership and later rejoin, you will only have access to Blueprints released from your new starting date and going forward.

It is your responsibility to download, save, and back up blueprints while they are available to you.  Blueprints are released on the last Saturday of every month for the next month.  We strongly encourage you to make it a habit to download and save your Blueprints in a timely manner to avoid disappointments.

Click HERE to go directly to Blueprints currently available with your membership.  Scroll down to the bottom of the page and go to the earliest ‘previous entries’ and make sure you have downloaded them.

NOTES: Blueprints released prior to October 2013 are no longer available.

 

 

 

 

Posted in: About Blueprints, About Memberships

Permalink.

About Digital Artwork

Q. Will Forever be selling any Disney digital artwork? Can I use Disney artwork I already own?

A. Forever currently does not have any licenses to sell Disney products or artwork, and they are not likely to in the near future. If you own Disney content that you have previously purchased, it will continue to work in Artisan.

Posted in: About Digital Artwork

Permalink.

Q. How long will I be able to use the Art Kit Download Finder?

A. The Art Kit Download Finder is a tool to allow Artisan users to download previously purchased art kits for which they have valid activation codes.  This is to assist users who may have lost art kits when moving their software to new machines or those whose downloaded art kits were corrupted, incompletely downloaded, or otherwise unusable.

It is required that you enter the content activation code you received when you purchased the artwork.  You can access the tool HERE.

There are no plans to disable the Art Kit Download Finder.

Posted in: About Digital Artwork, About Forever

Permalink.

Q. My content is currently on an EHD. Will Artisan recognise it?

A. Yes. If you use the built in Content Migration Utlility, Artisan will find content on an EHD. Otherwise, you will need to let Artisan know where your content is located.  Full instructions are HERE (for the benefit of our members).

Posted in: About Digital Artwork

Permalink.

Q. I have Artisan on one computer. If I purchase Artisan for a different laptop can I use/copy the digital content to the laptop with Artisan?

A. Yes, you certainly may. It is fine to have a second copy of your digital content, as long as it is for your personal use.

Posted in: About Digital Artwork

Permalink.

Q. Can I redownload kits if I have the activation codes?

A.  If you purchased digital content from Forever, Panstoria or Creative Memories but you can’t find the kit, or the kit has gotten corrupted, you can re-download those kits as long as you still have the activation codes for them.

Click HERE to download.

Posted in: About Digital Artwork

Permalink.

Q. I purchased several CM kits for SBC4 but had not uploaded to my laptop. Am I unable to obtain these kits now?

A. If you have the activation codes, you can download those kits from Forever. Here’s the LINK.

Posted in: About Digital Artwork

Permalink.

Q. I can’t seem to tag some of my Artisan content. Why not?

A. It seems that some people are unable to tag content that is in the “Built-in Kits” folder and occasionally other folders. This is due to file permissions.

If you are comfortable with changing the file permissions, then go ahead and do that. But the simpler solution might be to create a different default folder for your content. If you move the content to a different folder, you will be able to tag it. Here are the instructions for changing the default folder for new content.

To change the file permissions, right-click the folder in question, and choose properties. Click on the Securities Tab and Click Edit to change the permissions:

permissions

Make sure all the permissions are checked for “Allow” and then click OK.

Posted in: About Digital Artwork

Permalink.

Q. When I switch from SBC to Artisan will everything copy across?

A. Yes. All your categories, tags, current projects, digital content, recent project icons, activation codes will transfer.

 

Posted in: About Artisan 4, About Digital Artwork

Permalink.

Q. After installing Artisan, a lot of my digital artwork is still locked. What do I do now?

A. Some people have found that their Creative Memories digital content is remaining locked even after going through the migrate process. There is a fix for this. Click  HERE to download the ‘migration utility’. After you have downloaded it, run it and click the Migrate button.

If you find that some of your previously purchased digital artwork has not been properly installed or is still missing, and you have the necessary activation codes, click HERE to download it again.

Posted in: About Artisan 4, About Digital Artwork

Permalink.

Q. If I purchase Artisan after the first of the year, will I still be able to unlock my previously purchased CM items?

Yes. There is no time limit on the ability of Artisan to unlock projects and digital artwork previously purchased from Creative memories.

Posted in: About Artisan 4, About Digital Artwork

Permalink.

About Crops

Q. What is a p2P Crop?

About once a quarter, pixels2Pages holds a “virtual” weekend crop for all our fans. Crops are a special opportunity to get lots of pages done while having plenty of fun!

Posted in: About Crops

Permalink.

Q. How long do crops run for?

A crop usually runs from Friday morning though Sunday evening (US Eastern time), with regular announcements on this website, our Facebook page and in our email newsletters in the weeks leading up to the crop so you know exactly when it is.

Posted in: About Crops

Permalink.

Q. What does a crop involve?

Over the course of the weekend, the pixels2Pages team will post crop activities for you to participate in (for example – challenges to do, videos to watch, tips to read) and content to help you get pages done (such as special crop Blueprints, Pixie Dust, and/or Forever digital artwork).

Posted in: About Crops

Permalink.

Q. How do I join in a crop?

By making pages using the crop goodies and completing activities! During the crop there is a flurry of activity on the Facebook page, as everyone posts the pages they are doing.

Posted in: About Crops

Permalink.

Q. Does everyone crop by themselves?

Some of our fans like to gather with friends that weekend and all crop together, but most people are cropping at home.  It’s a virtual get-together!

Posted in: About Crops

Permalink.

Q. What if I can’t crop for the whole weekend?

The crop posts and activities remain on the website for the duration of the crop, so if you aren’t available for the whole weekend, you can still see all the posts, download the crop goodies and join in the fun when you are able. (Please be aware, most crop goodies/coupons are available for a strictly limited time).

Posted in: About Crops

Permalink.

Q. I won’t be around at all during the crop. Will I be able to look at crop activities and download crop goodies later?

Most crop goodies and coupons are available for a strictly limited time. Availability will be advertised before, during and immediately after each crop. Once crop posts are taken down, they will no longer be accessible by anyone.

Posted in: About Crops

Permalink.

Q. How do I register for a crop?

There’s no need to register for our crops. If you are a full pixels2Pages member, you will automatically have full access to all crop activities and goodies. All you need to do to participate is watch for the crop posts on this website and/or our Facebook page and join in!

Posted in: About Crops

Permalink.

Q. What if I’m not a full p2P member?

Non-members, Back2Basics members, and Focus on Historian members do not usually have access to all the crop goodies. However, we invite everyone to participate by sharing pages, earning badges, commenting on posted pages, and generally  joining in the fun. To derive the full benefit of the crop giveaways, click HERE to for information about pixels2Pages memberships. 

Posted in: About Crops

Permalink.

Q. What are crop badges?

Crop participants can earn badges for completing certain tasks, or using certain content on their pages. A badge is just a digital image you can download as a visual reward for achieving your goals. 

Posted in: About Crops

Permalink.

Q. How do I earn badges?

Badges can be earned for making a certain number of pages, using the crop-exclusive content, using a technique from a crop video or completing a challenge, or a number of other activities. We will advertise on our website and on Facebook how to earn badges with each crop. 

Posted in: About Crops

Permalink.

Q. How do I get the badges?

The badges themselves are image files (jpegs) that you download from an album on our Facebook page when you have completed the activity. Each badge says what activity it is for. We will post links to the album regularly.

Posted in: About Crops

Permalink.

Q. What is the purpose of earning badges?

Collecting badges is a fun way to reward yourself for achieving your goals, and motivating you to get one more page done … and another … In addition, when you have earned a specified number of badges, you qualify for a crop reward (often a coupon for discounted printing or similar).

Posted in: About Crops

Permalink.

Q. What do I do with the badges?

In order to receive your reward, you will need to make a page displaying all the badges you have earned and post it on our Facebook page. We will post details of the reward (usually a discount at the Forever Print Shop) at the end of the crop. If you don’t use Facebook, the pages can be emailed to us at info@pixels2pages.net.

Here are some examples of badge pages created in previous crops:

541535_10152292619991106_4316687115084880274_n

 

 

Posted in: About Crops

Permalink.

Q. How do I download and install the Crop Freebies?

Our crop freebies are in “.pakit” format. This is the standard proprietary format of kits that are purchased in the Forever store, and they allow you to bring the kits into your Artisan 5 content manager. They function just like any kit you purchased from the Forever Store.

To download the kits, click on the thumbnail image as indicated. The kits will usually automatically be saved to your downloads folder, unless you have chosen an alternate location. Once the download has completed, open the Artisan Content Manager. Click on Import Content.

Choose Commercial Art Kit.

FAQ_ImportPakits_SA_001

Navigate to your downloads folder (or wherever you saved the files to). If you can’t see the thumbnails, make sure your view is set to large or extra large icons, or look for files with the extension “.pakit”. Click once to select one of the kits, then click Open.

Choose which library folder to import the kit to. If you have not customised your library folders, choose Commercial Art Kits.
FAQ_ImportPakits_SA_003

Click OK and the kit will install. You can now use it via the content panel (for papers and embellishments) and/or the Add Page or Template buttons on the Home ribbon (for Blueprints or page templates) in any of your projects. Repeat the steps to import any other Crop Freebie Kits.

Posted in: About Crops

Permalink.

Q. Where do I get the badges?

All the crop badges are posted in an album on Facebook for a limited time. You do not need to be a Facebook user to access the badges. CLICK HERE to find the badges for the NSD 2016 Life is in the Details Crop.

Posted in: About Crops

Permalink.

Q. How do I upload pages to Facebook?

We love it when you share pages you create using pixels2Pages blueprints, challenges, video tidbits or other inspiration on our Facebook page at www.facebook.com/pixels2Pages . Here is how it is done.

  1. Create your page & save it.
  2. Go to File > Save As > Export Current Page
    upload_001
  3. Choose the location to save your page. (The desktop is handy, and you can delete the image once it is uploaded)
  4. Name your page
  5. Choose .jpg as the file type.
    upload_002
  6. Choose Full page or trimmed (that is up to you)
  7. Choose a low resolution.  96 dpi is perfect.
  8. Leave Image Quality as high.
    upload_003
  9. Next go to www.facebook.com/pixels2Pages. At the top of the screen, below the cover image, click on Photo/Video.
    Upload_004
  10. Click inside the square  and navigate to the place where you saved the file.
    Upload_005
  11. Remember to tell us which challenge, blueprint etc you were inspired by, and which digital content and fonts you used on the page.
  12. Thank you for sharing your page to inspire and encourage us!

 

Posted in: About Crops, About p2P Facebook Page

Permalink.

About Forever

Q. How long will I be able to use the Art Kit Download Finder?

A. The Art Kit Download Finder is a tool to allow Artisan users to download previously purchased art kits for which they have valid activation codes.  This is to assist users who may have lost art kits when moving their software to new machines or those whose downloaded art kits were corrupted, incompletely downloaded, or otherwise unusable.

It is required that you enter the content activation code you received when you purchased the artwork.  You can access the tool HERE.

There are no plans to disable the Art Kit Download Finder.

Posted in: About Digital Artwork, About Forever

Permalink.

Q. I am a Forever Ambassador. Is there a way I can earn commission on my p2P membership?

A. Yes, you can!  And you can earn commission on memberships that your customers purchase, and those sales will count towards your sales total.  All you need to do is make sure that you and your customers have chosen you as their/your Ambassador before the membership is purchased.

 

Posted in: About Forever, About Memberships

Permalink.

Q. I forgot to enter the p2PTHANKYOU coupon code when I started my new membership. Can I still get the free Blueprint Book and kit?

A. No worries – we’ve got your back!

We can see who purchased a new membership (remember, it needs to be a purchase and not just a free trial) and didn’t use the coupon code.  We will be creating a different coupon code for you and sending it to you by email.  It will be several days after you ordered before you receive the new coupon, so don’t worry.  You do not need to contact us.

If you began a free trial, we will send you a coupon code once the first payment is made after the 30 day free trial period.  Again, you to not need to contact us.

To use the new coupon code, you must have something (it can be a $0 amount) in your cart.

The new coupon codes are for your personal use only and are not to be shared.

Thanks for purchasing your new membership in the Forever store!

Posted in: About Forever, About Memberships, About pixels2Pages

Permalink.

Q. Can I buy the Forever programs on CD or only as a download?

A. Forever’s software programs, Artisan and Historian, are only available as downloads. You can always redownload the programs if needed HERE.

Content (digital artwork) is also available as a download only. If you lose digital artwork, you can redownload it, if you have a valid activation code, using the Art Kit Download Finder.

Posted in: About Forever

Permalink.

Q. Does Forever provide Tech Support for Memory Manager and StoryBook Creator programs?

A. No, they don’t.  These programs are obsolete and no longer supported at all. If you are having problems, it would be a good time to upgrade to Artisan/Historian.

Posted in: About Forever

Permalink.

Q. How do I contact Forever if I need help or have a problem?

A. Here’s the link to Forever’s Support Page. You can email Forever Support directly on support@forever.com or telephone them on 1-888-FOREVER (1-888-3673837)

PLEASE BE PREPARED TO WAIT FOR A RESPONSE FROM FOREVER TECH SUPPORT!! 

We suggest that, as always, you tackle any problem by reading FAQs (ours here, and/or the ones on the Forever Help Zone), as many of the most common problems have been addressed and answered.  While pixels2Pages does not provide technical support, we do our best to support our members.  Please check our tips and news posts, or ask us if you need direction.  You can contact us at info@pixels2Pages.net – we do our best to respond to inquiries within 24 hours.

If you need more help than you can find here, and you contact tech support, please do your best to describe the problem you are having as completely, clearly, and concisely as possible, and include the exact wording of any error messages you’ve received.  It is also helpful if you can describe what you were doing when the problem happened by reviewing the steps that you had taken prior to the problem.  Having screen shots may be valuable, too.  Try to refrain from asking the same question over and over, which only delays the process since the tech support staff will have to wade through even more messages.  Thankfully, there are very few ‘scrapbooking emergencies’, so we can all afford to be patient.

Posted in: About Forever

Permalink.

About pixels2Pages (6)

Q. I forgot to enter the p2PTHANKYOU coupon code when I started my new membership. Can I still get the free Blueprint Book and kit?

A. No worries – we’ve got your back! We can see who purchased a new membership (remember, it needs to be a purchase and not just a free trial) and didn’t use the coupon code.  We will be creating a … Continue reading

Posted in: About Forever, About Memberships, About pixels2Pages

Permalink.

Q. How do I log in to or out of pixels2pages.net?

A. The log in area on the pixels2Pages website is on the right hand side of the webpage. Enter your p2P Membership user name and password. If you lose your password, there is a handy “lost your password” button to … Continue reading

Posted in: About Memberships, About pixels2Pages

Permalink.

Q. How do I reset my password?

A. In the log in area on the home page at www.pixels2Pages.net, you will see the words “Lost your password?”. Click “Lost your Password?” to begin the process of resetting your password. You will see this popup.  You need to enter … Continue reading

Posted in: About Memberships, About pixels2Pages

Permalink.

Q. Why do I have to log in all the time now?

Unfortunately this is something outside of our control. But here is a work around that will make things easier. Type in your user name but no password and click login. You will be taken to a different login screen, where … Continue reading

Posted in: About pixels2Pages

Permalink.

Q. If I join next month will all the Blueprints still be available?

As long as you maintain an active membership, you will always have access to blueprints from the time that you joined. If you join next month, only those blueprints released from that month onwards  will be available to you. It is your … Continue reading

Posted in: About Blueprints, About pixels2Pages

Permalink.

Q. How do I look at the pages in your galleries on the website?

We have a public gallery (click on the Gallery globe in the header), as well as a number of member-only  galleries of Blueprint pages, challenge pages and more.  There are several ways to view our galleries. Galleries will by default … Continue reading

Posted in: About pixels2Pages

Permalink.

About Memberships (24)

Q. How do I purchase a new membership?

A.   Here’s how to purchase a pixels2Pages membership: Click this ‘Join‘ link.  It’s also in the orange menu bar across the top of each page, or you can go to www.forever.com/training. Make sure you have chosen … Continue reading

Posted in: About Memberships

Permalink.

Q. Where can I find information about my membership status?

A. One place to check on your membership status is in the log in area of the pixels2Pages.net website: You will see what your membership level is just under your name on the right side of the page.  You can … Continue reading

Posted in: About Memberships

Permalink.

Q. I already have a p2P Membership. How do I link it to my Forever Ambassador?

A.  Good for you for thinking of your Forever Ambassador!  She will appreciate getting credit for your p2P Membership. Your Ambassador will receive credit for your auto-renewing pixels2Pages membership as long as you had selected her as your Ambassador when … Continue reading

Posted in: About Memberships

Permalink.

Q. I have a p2P Monthly Membership, but I want to switch to a Yearly one. How do I do that?

A.  Good plan – you’ll save at least $20 a year making this switch! The most important things for you to know are that you will be cancelling your current membership and purchasing a new one.  Also, because you will … Continue reading

Posted in: About Memberships

Permalink.

Q. I am a Forever Ambassador. Is there a way I can earn commission on my p2P membership?

A. Yes, you can!  And you can earn commission on memberships that your customers purchase, and those sales will count towards your sales total.  All you need to do is make sure that you and your customers have chosen you … Continue reading

Posted in: About Forever, About Memberships

Permalink.

Q. Can you tell me when my membership purchased through PayPal is due to renew?

A. You may email info@pixels2Pages.net and include your full name, your email address (your PayPal email address, if different from your regular email address), and your p2P user name.  Please write “Expiration date” in the subject line.  We will get … Continue reading

Posted in: About Memberships

Permalink.

Q. Why did I receive a notice from PayPal that my p2P membership is cancelled? I didn’t do that!

A. As of 13 March 2017, all pixels2Pages memberships must be purchased from the Forever store (instead of from the p2P website via PayPal). All p2P memberships that were purchased from the p2P website and processed via PayPal have been … Continue reading

Posted in: About Memberships

Permalink.

Q. I forgot to enter the p2PTHANKYOU coupon code when I started my new membership. Can I still get the free Blueprint Book and kit?

A. No worries – we’ve got your back! We can see who purchased a new membership (remember, it needs to be a purchase and not just a free trial) and didn’t use the coupon code.  We will be creating a … Continue reading

Posted in: About Forever, About Memberships, About pixels2Pages

Permalink.

Q. My annual membership doesn’t renew for months – will I miss out on the free kit?

A. No, we have covered all the bases! The p2PTHANKYOU code is good until 30 April 2018, which means that EVERYONE who pays a membership in the Forever store between March 2017 and April 2018 is eligible to claim their … Continue reading

Posted in: About Memberships

Permalink.

Q. What is changing about the p2P membership? Are you still doing Blueprints?

A. While we constantly make small changes to the p2P website and membership, there are no big changes afoot.  Memberships are still a great value at $15 per month or $160 per year, and you can see what is included … Continue reading

Posted in: About Memberships

Permalink.

Q. Why do I have to download Blueprints before I buy my new membership?

Blueprints are only available during the time you are an active member of pixels2Pages. If you buy a new membership, even if there’s no break, our software identifies you as a brand new member, and you will only have access … Continue reading

Posted in: About Memberships

Permalink.

Q. Pixels2Pages is moving??

A. Not exactly. The pixels2Pages website is not changing, but since March 13, 2017  pixels2Pages™ memberships are now available for purchase in the Forever™ store! What this means is: For monthly members: ALL active monthly recurring payments have been cancelled at PayPal.  You … Continue reading

Posted in: About Memberships, About moving to the Forever Store

Permalink.

Q. Do you have a Free Trial of pixels2Pages membership?

A. We sure do! Anyone who has not already had a pixels2Pages membership may sign up for a one month free trial by purchasing a monthly membership and entering the coupon code p2PFREETRIAL. This is a one-time use only code and … Continue reading

Posted in: About Memberships

Permalink.

Q. I have an active p2P membership, and I’m logged in to my p2P account, but I can’t see any Blueprints or other member-only content. What’s up with that?

A. It sounds like you may be logged into a previously active p2P account which is no longer active.  You will still be able to log in, but you cannot access member-only content.  In the log in area, no active … Continue reading

Posted in: About Memberships

Permalink.

Q. How do I log in to or out of pixels2pages.net?

A. The log in area on the pixels2Pages website is on the right hand side of the webpage. Enter your p2P Membership user name and password. If you lose your password, there is a handy “lost your password” button to … Continue reading

Posted in: About Memberships, About pixels2Pages

Permalink.

Q. How do I reset my password?

A. In the log in area on the home page at www.pixels2Pages.net, you will see the words “Lost your password?”. Click “Lost your Password?” to begin the process of resetting your password. You will see this popup.  You need to enter … Continue reading

Posted in: About Memberships, About pixels2Pages

Permalink.

Q. I thought my membership was auto-renewing, and I didn’t cancel it. Why can I not access the site today?

A. As of 13 March 2017, all pixels2Pages memberships must be purchased from the Forever store (instead of from the p2P website). All p2P memberships that were purchased via the p2P website and processed via PayPal have been or will … Continue reading

Posted in: About Memberships

Permalink.

Q. How will I know when my membership renews? Or if it’s expired?

A. Log in to your Forever account. Go to Accounts > Order History > Recurring Payments. From there you can see which membership you have, the order number, the start date and renewal date, the amount you paid, and how … Continue reading

Posted in: About Memberships

Permalink.

Q. My credit card and/or bank account information has changed. How do I update it?

A. Good for you for remembering to update your payment information! 1. Log in to your Forever account. 2. Go to Account > Order History > Payment Methods 3. Add a new card or edit the existing one. It is … Continue reading

Posted in: About Memberships

Permalink.

Q. I have a new email address. Would you please change it for me?

A.  Actually, I’ll tell you how to change it – and thanks for remembering that you need to!   There are TWO places you will need to check: Log in to www.pixels2Pages.net. In the log in area, click the link that … Continue reading

Posted in: About Memberships

Permalink.

Q. I don’t want my membership to automatically renew. How do I keep that from happening?

A. To do this, you will need to cancel recurring payments on that membership. Log in to your Forever account. Go to Accounts > Order History > Recurring Payments Navigate to your p2P membership and click Cancel Membership. If your … Continue reading

Posted in: About Memberships

Permalink.

Q. How do I cancel my membership?

A.  Log in to your Forever.com account Click Account Click Order History Click Recurring Payments and navigate to your p2P membership. Click Cancel There are no refunds given for unused memberships or portions of memberships. IMPORTANT NOTES: Cancelling payments on … Continue reading

Posted in: About Memberships

Permalink.

Q. Will anything on the pixels2Pages.net website be available to me if I don’t purchase a membership?

A.  Yes, there is a lot of free information available on the pixels2Pages.net website. Clicking any of the headings on the orange menu bar at the top of each web page will take you to the free offerings, so have … Continue reading

Posted in: About Memberships

Permalink.

Q. How long will I have to download Blueprints?

A. Beginning 13 March 2017, all pixels2Pages members will need to purchase new memberships from the Forever store at the time of their next renewal date.  It is your responsibility to make sure you have downloaded, saved, and backed up all … Continue reading

Posted in: About Blueprints, About Memberships

Permalink.

About Blueprints (8)

Q. Do I need to purchase WinZip to open my zipped Blueprints?

No, you do not need to purchase any program to open zipped files. Windows has a built in zipping/unzipping function which you can use. Some Windows computers come with a trial version of a third party program called WinZip already … Continue reading

Posted in: About Blueprints

Permalink.

Q. When importing a blueprint into Artisan, why can’t I see an image of the page?

A. This happens sometimes. You will need to reinstall Artisan.  Please click “Click to check for software updates” on the bottom of the Artisan welcome screen, or click HERE to download the latest update. You will not lose … Continue reading

Posted in: About Artisan Software, About Blueprints

Permalink.

Q. Can I still use my Blueprints and Pixie Dust in Artisan?

A. Yes, you certainly can. They will work in exactly the same way as they did in StoryBook Creator. Posted in: About Artisan 4, About Blueprints

Posted in: About Artisan 4, About Blueprints

Permalink.

Q. How long will I have to download Blueprints?

A. Beginning 13 March 2017, all pixels2Pages members will need to purchase new memberships from the Forever store at the time of their next renewal date.  It is your responsibility to make sure you have downloaded, saved, and backed up all … Continue reading

Posted in: About Blueprints, About Memberships

Permalink.

Q. If I join next month will all the Blueprints still be available?

As long as you maintain an active membership, you will always have access to blueprints from the time that you joined. If you join next month, only those blueprints released from that month onwards  will be available to you. It is your … Continue reading

Posted in: About Blueprints, About pixels2Pages

Permalink.

Q. Is there a way to get your older Blueprints?

At this time, individual Blueprints and/or previously posted Blueprints are not available for purchase.   Posted in: About Blueprints

Posted in: About Blueprints

Permalink.

Q. How do I import Blueprints into Artisan content manager?

Blueprints cannot be imported into Artisan content. Only commercial art kits can be added to content. We recommend that you save your blueprints to a folder on your computer. Each time you want to use a blueprint, go to the … Continue reading

Posted in: About Blueprints

Permalink.

Q. What is the significance of the way you name your Blueprints?

All of our Blueprints since 1 October 2011 are now named with the following ‘system’. This naming system means that all your blueprints can be stored in a folder and will automatically be sorted by page size and the number … Continue reading

Posted in: About Blueprints

Permalink.

About p2P Facebook Page (2)

Q. How do I upload pages to Facebook?

We love it when you share pages you create using pixels2Pages blueprints, challenges, video tidbits or other inspiration on our Facebook page at www.facebook.com/pixels2Pages . Here is how it is done. Create your page & save it. Go to … Continue reading

Posted in: About Crops, About p2P Facebook Page

Permalink.

Q. How do I post a double page spread to Facebook?

There are several ways to do this, here are 3 that all work, choose whichever one you like. Method 1 is the easiest! Method 1 The Snipping tool is a handy tool that comes with most Windows computers. If you are … Continue reading

Posted in: About p2P Facebook Page

Permalink.

About pixels2Pages Videos (7)

Q. Do members have access to past videos on pixels2Pages?

Previously posted videos, tips, FAQ, blogs, and challenges are accessible to members according to their membership category. Posted in: About pixels2Pages Videos

Posted in: About pixels2Pages Videos

Permalink.

Q. How long will videos be available for viewing?

Videos remain on the site indefinitely.  So, no worries about not being able to refer back to a tidbit, workshop, Start2Finish, or other video that you may have seen a few months ago.  As long as you are a current … Continue reading

Posted in: About pixels2Pages Videos

Permalink.

Q. Can I watch your videos on my iPad or iPhone?

All videos added to our website after October 1, 2011 can be watched on iPads, iPhones and other mp4 players. All our older (SBC 3.0) videos in the Archives section can only be played on devices that support Flash Player. … Continue reading

Posted in: About pixels2Pages Videos

Permalink.

Q. Is there a way to view the videos in full screen?

Yes, there certainly is. At the very bottom right of the video frame there is a little rectangular icon. Click that to go to full screen view. To go back to the normal view, hit the ESC (escape) key, or … Continue reading

Posted in: About pixels2Pages Videos

Permalink.

Q. Are there printable handouts to go with your videos?

Most videos do not include handouts.  The exceptions are Back2Basics Lessons and the Portfolios in our Video Archives. Videos will remain on the site for active members to review at any time, and we invite you to take notes as … Continue reading

Posted in: About pixels2Pages Videos

Permalink.

Q. I am having problems viewing your videos.

Having trouble viewing our videos? Here are a few suggestions: Turn off all extra programs running, including Skype and IM programs (these programs can take up some of your bandwidth, which can cause video streaming issues) If the video keeps … Continue reading

Posted in: About pixels2Pages Videos

Permalink.

About Artisan Software (13)

Q. What do I do when I get an error message in my Artisan project?

When Artisan detects a software error, you will often see a message similar to this one. To report the error to Forever, you need to do the following: Click on “Send report to Support” At the same time send … Continue reading

Posted in: About Artisan Software

Permalink.

Q. What are the differences between Artisan and StoryBook Creator?

A.  Artisan and StoryBook Creator were both created and developed by the same company, Panstoria. Artisan 4 is very similar to StoryBook Creator 4,  except Artisan has some significant extra photo editing capabilities. This Continue reading

Posted in: About Artisan Software

Permalink.

Q. Can I use my Creative Memories digital content in Artisan?

Yes, all CM art kits will also work in Artisan software, provided you have the activation codes. Click here to learn about bringing your SBC content into Artisan. Posted in: … Continue reading

Posted in: About Artisan Software

Permalink.

Q. Where do I find my Artisan Product Key?

You will find your Artisan product key by clicking Help > About. A window will open containing your product key. If you need your Product Key, you can copy the product key by clicking the link labelled “Copy the above information to … Continue reading

Posted in: About Artisan Software

Permalink.

Q. Help! My content folder is greyed out and I can’t access my content!

Don’t panic! This is easily fixed by following the steps outlined below. For whatever reason the association between Artisan 5 and your library folder has been disconnected, and you need to reset it. Before trying this, close Artisan and reboot … Continue reading

Posted in: About Artisan Software

Permalink.

Q. Where do I buy Artisan?

A. You’ll find the link in the tabs on the right side of this page, or click HERE for Artian 4 and HERE for Artisan 5. Posted in: About Artisan Software

Posted in: About Artisan Software

Permalink.

Q. Can I install Artisan on more than one computer?

A. Yes, Artisan can be installed on two computers (such as a desktop and a laptop) for your personal use. Posted in: About Artisan Software

Posted in: About Artisan Software

Permalink.

Q. I am buying a new computer and plan to install Artisan on it. Should I install SBC on the new computer first?

A. You won’t need to have SBC on your new computer. Artisan will recognize your SBC content regardless of whether SBC is installed or not.  You will want to make sure that your projects, books, and content are available on an … Continue reading

Posted in: About Artisan Software

Permalink.

Q. When importing a blueprint into Artisan, why can’t I see an image of the page?

A. This happens sometimes. You will need to reinstall Artisan.  Please click “Click to check for software updates” on the bottom of the Artisan welcome screen, or click HERE to download the latest update. You will not lose … Continue reading

Posted in: About Artisan Software, About Blueprints

Permalink.

Q. How do I know what size project I created?

Have you started a project and then weren’t sure what size it was? Here’s how to find out: 1. Open your project in Artisan. 2. Go to File > Properties and look under Project. 3. Your project type and size … Continue reading

Posted in: About Artisan Software

Permalink.

Q. How do I know where my projects are located on my computer?

If you are not highly organised, sometimes you may find that your projects are scattered in different parts of your computer, and finding them seems like a bit of a challenge. To figure out where you saved your project: 1. … Continue reading

Posted in: About Artisan Software

Permalink.

Q. How do I use Artisan or Historian on a Mac computer?

Artisan and Historian  can be used on a Mac, but you will need to partition the Mac and install Windows on it.  This is our recommendation for Mac users who love this software: There are a number of programs available … Continue reading

Posted in: About Artisan Software, About Historian

Permalink.

Q. I have downloaded some fancy fonts from the Internet. Is there a way to add those to the fancy fonts section rather than having to add them to my embellishments area in the content section?

In order to be used as a Fancy Font by the software, the alpha has to be in a particular format (a proprietary file type specific to Artisan). The designer has to build it that way. There is no way … Continue reading

Posted in: About Artisan Software

Permalink.

Tech Talk (5)

Q. Help! I have lost a whole heap of pages after duplicating my project!

NOTE: THIS ISSUE HAS BEEN RESOLVED. ALWAYS MAKE SURE YOU ARE RUNNING THE MOST RECENT VERSION OF ARTISAN. YOU WILL FIND INFORMATION ABOUT THE LATEST VERSION HERE. There have been a few posts recently about people losing pages when … Continue reading

Posted in: About Artisan 4, About Artisan 5, Tech Talk

Permalink.

Q. How do I create or share a screenshot?

The easiest way to do this is using the Snipping Tool. The Snipping Tool is pre-installed with Windows, so you should already have it on your computer. The Snipping Tool itself comes with clear & detailed instructions, but in brief: To … Continue reading

Posted in: Tech Talk

Permalink.

Q. I can’t see the top menu bar (for users of Internet Explorer)

We are aware that our site does not display exactly as we would like it to for people using Internet Explorer. We are unable to completely fix the problem, but there is a setting that will help. In your browser … Continue reading

Posted in: Tech Talk

Permalink.

Q. Where did my downloaded file go (for Google Chrome users)?

Google Chrome treats downloads somewhat differently from Internet Explorer, so if you have recently switched over you may not be familiar with the process. Internet Explorer gives you the option to open or save a download file, whereas Chrome automatically … Continue reading

Posted in: Tech Talk

Permalink.

Q. What are .extx files and can I delete them?

In SBC3, the .EXTX files contained the keyword date for each kit. In SBC4 and Artisan, the keywords (now called ‘tags’) are saved in the package and sbkit files themselves, so the extx files are not necessary once the packages … Continue reading

Posted in: Tech Talk

Permalink.

About Forever (6)

Q. How long will I be able to use the Art Kit Download Finder?

A. The Art Kit Download Finder is a tool to allow Artisan users to download previously purchased art kits for which they have valid activation codes.  This is to assist users who may have lost art kits when moving their software … Continue reading

Posted in: About Digital Artwork, About Forever

Permalink.

Q. I am a Forever Ambassador. Is there a way I can earn commission on my p2P membership?

A. Yes, you can!  And you can earn commission on memberships that your customers purchase, and those sales will count towards your sales total.  All you need to do is make sure that you and your customers have chosen you … Continue reading

Posted in: About Forever, About Memberships

Permalink.

Q. I forgot to enter the p2PTHANKYOU coupon code when I started my new membership. Can I still get the free Blueprint Book and kit?

A. No worries – we’ve got your back! We can see who purchased a new membership (remember, it needs to be a purchase and not just a free trial) and didn’t use the coupon code.  We will be creating a … Continue reading

Posted in: About Forever, About Memberships, About pixels2Pages

Permalink.

Q. Can I buy the Forever programs on CD or only as a download?

A. Forever’s software programs, Artisan and Historian, are only available as downloads. You can always redownload the programs if needed HERE. Content (digital artwork) is also available as a download only. If you lose digital artwork, you can redownload it, … Continue reading

Posted in: About Forever

Permalink.

Q. Does Forever provide Tech Support for Memory Manager and StoryBook Creator programs?

A. No, they don’t.  These programs are obsolete and no longer supported at all. If you are having problems, it would be a good time to upgrade to Artisan/Historian. Posted in: About Forever

Posted in: About Forever

Permalink.

Q. How do I contact Forever if I need help or have a problem?

A. Here’s the link to Forever’s Support Page. You can email Forever Support directly on support@forever.com or telephone them on 1-888-FOREVER (1-888-3673837) PLEASE BE PREPARED TO WAIT FOR A RESPONSE FROM FOREVER TECH SUPPORT!!  We suggest that, as always, you … Continue reading

Posted in: About Forever

Permalink.

About Artisan 4 (14)

Q. How do I know what my current Artisan version number is?

A. You can check under the Help button (the small blue circle with a question mark at the top right of the Artisan screen). The Help Menu often pops up outside the Artisan main window. If you can’t see it, move Artisan to the … Continue reading

Posted in: About Artisan 4, About Artisan 5

Permalink.

Q. Help! I have lost a whole heap of pages after duplicating my project!

NOTE: THIS ISSUE HAS BEEN RESOLVED. ALWAYS MAKE SURE YOU ARE RUNNING THE MOST RECENT VERSION OF ARTISAN. YOU WILL FIND INFORMATION ABOUT THE LATEST VERSION HERE. There have been a few posts recently about people losing pages when … Continue reading

Posted in: About Artisan 4, About Artisan 5, Tech Talk

Permalink.

Q. What does this error message mean: “The machine ID cannot be located in the registry Software/Panstoria/Artisan4”?

A. You are likely to see this message if you are installing the 32-bit version of Artisan 4 on a 64-bit computer. You need to uninstall Artisan 4, and download and install the correct version. To find out if your … Continue reading

Posted in: About Artisan 4

Permalink.

Q. How do I know if I have a 32-bit or 64-bit version of Windows?

To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 10, do the following: Click on Settings > System > About. Under System Type you will see either “32-bit operating system” or “64-bit … Continue reading

Posted in: About Artisan 4, About Artisan 5

Permalink.

Q. Do I need to be online to use Artisan, or can I use it when I’m not connected to the internet?

A. You do not need to be online when using Artisan. Artisan will try to go online to check for updates when you start it, and if you are not online, you will get an error message. Just click cancel … Continue reading

Posted in: About Artisan 4

Permalink.

Q. When I switch from SBC to Artisan will everything copy across?

A. Yes. All your categories, tags, current projects, digital content, recent project icons, activation codes will transfer.   Posted in: About Artisan 4, About Digital Artwork

Posted in: About Artisan 4, About Digital Artwork

Permalink.

Q. After installing Artisan, a lot of my digital artwork is still locked. What do I do now?

A. Some people have found that their Creative Memories digital content is remaining locked even after going through the migrate process. There is a fix for this. Click  HERE to download the ‘migration utility’. After you have downloaded it, run … Continue reading

Posted in: About Artisan 4, About Digital Artwork

Permalink.

Q. Can I open existing SBC projects in Artisan?

A. Yes. Artisan will open your existing StoryBook and Page Print projects, including those you have not finished.  There are a small number of project types that are not supported by Artisan, because they cannot be printed at the Panstoria … Continue reading

Posted in: About Artisan 4

Permalink.

Q. Can I still use my Blueprints and Pixie Dust in Artisan?

A. Yes, you certainly can. They will work in exactly the same way as they did in StoryBook Creator. Posted in: About Artisan 4, About Blueprints

Posted in: About Artisan 4, About Blueprints

Permalink.

Q. Do I need to update StoryBook Creator before installing Artisan?

A. No. You can start using Artisan straight away. It doesn’t matter which version of SBC you have installed. Posted in: About Artisan 4

Posted in: About Artisan 4

Permalink.

Q. Can I delete SBC once Artisan is up and running?

A. Once Artisan is working you may remove SBC, but you do not have to.  However, there is really no need to keep SBC once Artisan is installed. Artisan contains ALL the features of SBC and lots … Continue reading

Posted in: About Artisan 4

Permalink.

Q. Can I run Artisan and StoryBook Creator simultaneously on the same computer?

A. Yes, you can. You can’t open the same project at the same time in both programs, but after you open a project in Artisan, you will still have access to it in SBC.  Because these programs take up a … Continue reading

Posted in: About Artisan 4

Permalink.

Q. Can I transfer images directly from Memory Manager to Artisan?

A. Yes, you can. Choose ‘share to SBC’, and MM will recognize any open Artisan projects as though they were StoryBook projects. Posted in: About Artisan 4

Posted in: About Artisan 4

Permalink.

Q. If I purchase Artisan after the first of the year, will I still be able to unlock my previously purchased CM items?

Yes. There is no time limit on the ability of Artisan to unlock projects and digital artwork previously purchased from Creative memories. Posted in: About Artisan 4, About Digital Artwork

Posted in: About Artisan 4, About Digital Artwork

Permalink.

About Historian (10)

Q. How do I know what my current Historian version number is?

A. You can check under the Help button (the small blue circle with a question mark at the top right of your Historian screen). The Help Menu often pops up outside the Historian main window. If you can’t see it, move Historian to … Continue reading

Posted in: About Historian

Permalink.

Q. How do I update to the new version of Historian?

To find out what the most current version of Historian is, click HERE. To download the latest version please visit forever.com/downloads Installing the update will not affect your vaults, shadow copies, or other settings. To update … Continue reading

Posted in: About Historian

Permalink.

Q. What are the differences between Historian 4.0 and Memory Manager 4.0?

A. These are essentially the same program. Historian has a number of new features, and is the only one still available for purchase. Memory Manager can no longer be installed, and is not supported. Posted in: About Historian

Posted in: About Historian

Permalink.

Q. Historian is not recognizing an open project in Artisan 5 so I can’t share photos.

Close Artisan & Historian. Open File Explorer. Browse to C:\Program Data\Caspedia\Drop Points (Please note that this folder may be hidden so be sure to “unhide” by going to the Control Panel, Folder Options, View tab, select “Show hidden files, folders … Continue reading

Posted in: About Historian

Permalink.

Q. Where do I purchase Historian?

A.  Historian is available for purchase at the Forever Store for $59.95.  Click HERE to go directly to the Forever store. Posted in: About Historian

Posted in: About Historian

Permalink.

Q. Will Historian read my Memory Vaults?

A. Yes, you can open Memory Manager 3.0 and Memory Manager 4.0 Memory Vaults in Historian. Posted in: About Historian

Posted in: About Historian

Permalink.

Q. Can Historian be installed on more than one computer?

A. No, Historian is licensed for use on one computer only. Posted in: About Historian

Posted in: About Historian

Permalink.

Q. Can I run Historian and Memory Manager simultaneously on the same computer?

A. Yes, you can. You can’t open the same Memory Vault at the same time in both MM and Historian, but after you open a Memory Vault in Historian, you will still have access to it in Memory Manager 4.0. … Continue reading

Posted in: About Historian

Permalink.

Q. Can I delete Memory Manager once Historian is up and running?

A. Yes, once Historian is working you may remove Memory Manager.  You will not lose any images or memory vaults by uninstalling. You are removing the programs, not your data. For the benefit of our members, click HERE for full instructions on uninstalling … Continue reading

Posted in: About Historian

Permalink.

Q. How do I use Artisan or Historian on a Mac computer?

Artisan and Historian  can be used on a Mac, but you will need to partition the Mac and install Windows on it.  This is our recommendation for Mac users who love this software: There are a number of programs available … Continue reading

Posted in: About Artisan Software, About Historian

Permalink.

About Digital Artwork (10)

Q. Will Forever be selling any Disney digital artwork? Can I use Disney artwork I already own?

A. Forever currently does not have any licenses to sell Disney products or artwork, and they are not likely to in the near future. If you own Disney content that you have previously purchased, it will continue to work in Artisan. … Continue reading

Posted in: About Digital Artwork

Permalink.

Q. How long will I be able to use the Art Kit Download Finder?

A. The Art Kit Download Finder is a tool to allow Artisan users to download previously purchased art kits for which they have valid activation codes.  This is to assist users who may have lost art kits when moving their software … Continue reading

Posted in: About Digital Artwork, About Forever

Permalink.

Q. My content is currently on an EHD. Will Artisan recognise it?

A. Yes. If you use the built in Content Migration Utlility, Artisan will find content on an EHD. Otherwise, you will need to let Artisan know where your content is located.  Full instructions are

Posted in: About Digital Artwork

Permalink.

Q. I have Artisan on one computer. If I purchase Artisan for a different laptop can I use/copy the digital content to the laptop with Artisan?

A. Yes, you certainly may. It is fine to have a second copy of your digital content, as long as it is for your personal use. Posted in: About Digital Artwork

Posted in: About Digital Artwork

Permalink.

Q. Can I redownload kits if I have the activation codes?

A.  If you purchased digital content from Forever, Panstoria or Creative Memories but you can’t find the kit, or the kit has gotten corrupted, you can re-download those kits as long as you still have the activation codes for them. … Continue reading

Posted in: About Digital Artwork

Permalink.

Q. I purchased several CM kits for SBC4 but had not uploaded to my laptop. Am I unable to obtain these kits now?

A. If you have the activation codes, you can download those kits from Forever. Here’s the LINK. Posted in: About Digital Artwork

Posted in: About Digital Artwork

Permalink.

Q. I can’t seem to tag some of my Artisan content. Why not?

A. It seems that some people are unable to tag content that is in the “Built-in Kits” folder and occasionally other folders. This is due to file permissions. If you are comfortable with changing the file permissions, then go ahead and do that. … Continue reading

Posted in: About Digital Artwork

Permalink.

Q. When I switch from SBC to Artisan will everything copy across?

A. Yes. All your categories, tags, current projects, digital content, recent project icons, activation codes will transfer.   Posted in: About Artisan 4, About Digital Artwork

Posted in: About Artisan 4, About Digital Artwork

Permalink.

Q. After installing Artisan, a lot of my digital artwork is still locked. What do I do now?

A. Some people have found that their Creative Memories digital content is remaining locked even after going through the migrate process. There is a fix for this. Click  HERE to download the ‘migration utility’. After you have downloaded it, run … Continue reading

Posted in: About Artisan 4, About Digital Artwork

Permalink.

Q. If I purchase Artisan after the first of the year, will I still be able to unlock my previously purchased CM items?

Yes. There is no time limit on the ability of Artisan to unlock projects and digital artwork previously purchased from Creative memories. Posted in: About Artisan 4, About Digital Artwork

Posted in: About Artisan 4, About Digital Artwork

Permalink.

About Crops (17)

Q. What is a p2P Crop?

About once a quarter, pixels2Pages holds a “virtual” weekend crop for all our fans. Crops are a special opportunity to get lots of pages done while having plenty of fun! Posted in: About Crops

Posted in: About Crops

Permalink.

Q. How long do crops run for?

A crop usually runs from Friday morning though Sunday evening (US Eastern time), with regular announcements on this website, our Facebook page and in our email newsletters in the weeks leading up to the crop so you know exactly when … Continue reading

Posted in: About Crops

Permalink.

Q. What does a crop involve?

Over the course of the weekend, the pixels2Pages team will post crop activities for you to participate in (for example – challenges to do, videos to watch, tips to read) and content to help you get pages done (such as … Continue reading

Posted in: About Crops

Permalink.

Q. How do I join in a crop?

By making pages using the crop goodies and completing activities! During the crop there is a flurry of activity on the Facebook page, as everyone posts the pages they are doing. Posted in: About Crops

Posted in: About Crops

Permalink.

Q. Does everyone crop by themselves?

Some of our fans like to gather with friends that weekend and all crop together, but most people are cropping at home.  It’s a virtual get-together! Posted in: About Crops

Posted in: About Crops

Permalink.

Q. What if I can’t crop for the whole weekend?

The crop posts and activities remain on the website for the duration of the crop, so if you aren’t available for the whole weekend, you can still see all the posts, download the crop goodies and join in the fun … Continue reading

Posted in: About Crops

Permalink.

Q. I won’t be around at all during the crop. Will I be able to look at crop activities and download crop goodies later?

Most crop goodies and coupons are available for a strictly limited time. Availability will be advertised before, during and immediately after each crop. Once crop posts are taken down, they will no longer be accessible by anyone. Posted in: Continue reading

Posted in: About Crops

Permalink.

Q. How do I register for a crop?

There’s no need to register for our crops. If you are a full pixels2Pages member, you will automatically have full access to all crop activities and goodies. All you need to do to participate is watch for the crop posts … Continue reading

Posted in: About Crops

Permalink.

Q. What if I’m not a full p2P member?

Non-members, Back2Basics members, and Focus on Historian members do not usually have access to all the crop goodies. However, we invite everyone to participate by sharing pages, earning badges, commenting on posted pages, and generally  joining in the fun. To derive … Continue reading

Posted in: About Crops

Permalink.

Q. What are crop badges?

Crop participants can earn badges for completing certain tasks, or using certain content on their pages. A badge is just a digital image you can download as a visual reward for achieving your goals.  Posted in: About Crops

Posted in: About Crops

Permalink.

Q. How do I earn badges?

Badges can be earned for making a certain number of pages, using the crop-exclusive content, using a technique from a crop video or completing a challenge, or a number of other activities. We will advertise on our website and on … Continue reading

Posted in: About Crops

Permalink.

Q. How do I get the badges?

The badges themselves are image files (jpegs) that you download from an album on our Facebook page when you have completed the activity. Each badge says what activity it is for. We will post links to the album regularly. Posted in: … Continue reading

Posted in: About Crops

Permalink.

Q. What is the purpose of earning badges?

Collecting badges is a fun way to reward yourself for achieving your goals, and motivating you to get one more page done … and another … In addition, when you have earned a specified number of badges, you qualify for … Continue reading

Posted in: About Crops

Permalink.

Q. What do I do with the badges?

In order to receive your reward, you will need to make a page displaying all the badges you have earned and post it on our Facebook page. We will post details of the reward (usually a discount at … Continue reading

Posted in: About Crops

Permalink.

Q. How do I download and install the Crop Freebies?

Our crop freebies are in “.pakit” format. This is the standard proprietary format of kits that are purchased in the Forever store, and they allow you to bring the kits into your Artisan 5 content manager. They function just like … Continue reading

Posted in: About Crops

Permalink.

Q. Where do I get the badges?

All the crop badges are posted in an album on Facebook for a limited time. You do not need to be a Facebook user to access the badges. CLICK HERE to find the badges for the NSD 2016 … Continue reading

Posted in: About Crops

Permalink.

Q. How do I upload pages to Facebook?

We love it when you share pages you create using pixels2Pages blueprints, challenges, video tidbits or other inspiration on our Facebook page at www.facebook.com/pixels2Pages . Here is how it is done. Create your page & save it. Go to … Continue reading

Posted in: About Crops, About p2P Facebook Page

Permalink.

About Artisan 5 (15)

Q. How do I know what my current Artisan version number is?

A. You can check under the Help button (the small blue circle with a question mark at the top right of the Artisan screen). The Help Menu often pops up outside the Artisan main window. If you can’t see it, move Artisan to the … Continue reading

Posted in: About Artisan 4, About Artisan 5

Permalink.

Q. I’m having trouble with Artisan 5 since I updated.

A. If you are having trouble with Artisan 5 following an update, it may be that the update has not downloaded or installed correctly. Before contacting Forever support, we suggest you try the following steps: Reboot your computer. Shut it … Continue reading

Posted in: About Artisan 5

Permalink.

Q. Where do I find the most recent Artisan 5 update?

Click HERE to find the version number of the most recent version of Artisan 5, and to download updates if available. Please note: In the earliest version of Artisan 5 there was known bug that prevented the software from … Continue reading

Posted in: About Artisan 5

Permalink.

Q. Why can’t I see the two page spread option?

To see the two-page spread option in Artisan, you need to be in a photo book, not page prints. We recommend creating your project as a book, even if you plan to order your pages as page prints, to take … Continue reading

Posted in: About Artisan 5

Permalink.

Q. Where is the elements panel? or the operations panel?

The elements panel is on the left hand side as it was in Artisan 4. However, it is possible to minimise it to increase the work space. If yours has been minimised, you’ll find a little triangle at the top … Continue reading

Posted in: About Artisan 5

Permalink.

Q. Can I run Artisan 5 on a 32-bit computer?

Artisan requires a 64-bit computer to run. The vast majority of users will already have a 64-bit computer. If you have a 32-bit computer you can continue to use Artisan 4. Artisan 4 will continue to be available to purchase. … Continue reading

Posted in: About Artisan 5

Permalink.

Q. I don’t have the Quick Access Toolbar I keep hearing about?

If you are running Artisan 5 in Basic Mode, you won’t be able to see the Quick Access Toolbar (QAT), and a number of tools and buttons will not be available to you. We recommend using Advanced mode even if … Continue reading

Posted in: About Artisan 5

Permalink.

Q. My content didn’t transfer across to Artisan 5?

If you are running Artisan 4 or StoryBook Creator 4 on your computer, Artisan 5 will give you the option of transferring your digital art kits, tags, categories and more when you are installing. If you skip this step, or … Continue reading

Posted in: About Artisan 5

Permalink.

Q. How do I get photos from Historian to Artisan 5?

A. Until there’s an update for Historian, it doesn’t know Artisan 5 exists. However, if you choose  to share to Artisan 4 (or SBC4, if that’s what you have), and then choose to add to an open project, Historian will recognize … Continue reading

Posted in: About Artisan 5

Permalink.

Q. Can I have Artisan 4 and Artisan 5 on my computer at the same time?

A. Yes you can. Artisan 4 and 5 are totally separate programs and can be run simultaneously. We recommend keeping Artisan 4 and using it to complete current projects until you are totally comfortable with Artisan 5. Posted in: Continue reading

Posted in: About Artisan 5

Permalink.

Q. Why didn’t Artisan also copy my projects across?

A. At the bottom of the Welcome Screen in Artisan 4 and 5, you can see icons representing your most recent projects. Your projects are not stored inside Artian, but are in Windows folders on your computer. The welcome screen … Continue reading

Posted in: About Artisan 5

Permalink.

Q. Why is there a yellow warning triangle on so many of my text boxes?

A. One of the new features in Artisan 5 is a warning which shows if you have spelling errors in your text. These might be actual errors, or names and foreign words that are not listed in the dictionary. The … Continue reading

Posted in: About Artisan 5

Permalink.

Q. How do I find my activation code for Artisan 4 if I bought the Artisan 5 upgrade version?

To use the upgrade version of Artisan 5 you will need to enter your activation code (also known as Product Key) from Artisan 4. To find it, open Artisan 4, and click on the Help button (top right corner of … Continue reading

Posted in: About Artisan 5

Permalink.

Q. Help! I have lost a whole heap of pages after duplicating my project!

NOTE: THIS ISSUE HAS BEEN RESOLVED. ALWAYS MAKE SURE YOU ARE RUNNING THE MOST RECENT VERSION OF ARTISAN. YOU WILL FIND INFORMATION ABOUT THE LATEST VERSION HERE. There have been a few posts recently about people losing pages when … Continue reading

Posted in: About Artisan 4, About Artisan 5, Tech Talk

Permalink.

Q. How do I know if I have a 32-bit or 64-bit version of Windows?

To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 10, do the following: Click on Settings > System > About. Under System Type you will see either “32-bit operating system” or “64-bit … Continue reading

Posted in: About Artisan 4, About Artisan 5

Permalink.

About Forever Print Shop (2)

Q. How do I order from the Forever Print Shop?

A. To order printed products from the Forever Print Shop follow these simple steps. On the File Menu, (top left corner) click Order. Check the preview carefully. Read the list of statements that appears under your preview and if you … Continue reading

Posted in: About Forever Print Shop

Permalink.

Q. How do I make sure my Ambassador gets credit for my Forever Print Shop orders?

A. During the order process, you will see a place to enter your Ambassador’s details. For more information on ordering, click HERE. If you have placed a previous order, or have a Forever account, your ambassador’s name should … Continue reading

Posted in: About Forever Print Shop

Permalink.

About moving to the Forever Store (1)

Q. Pixels2Pages is moving??

A. Not exactly. The pixels2Pages website is not changing, but since March 13, 2017  pixels2Pages™ memberships are now available for purchase in the Forever™ store! What this means is: For monthly members: ALL active monthly recurring payments have been cancelled at PayPal.  You … Continue reading

Posted in: About Memberships, About moving to the Forever Store

Permalink.

About Blueprints

Q. Do I need to purchase WinZip to open my zipped Blueprints?

No, you do not need to purchase any program to open zipped files. Windows has a built in zipping/unzipping function which you can use. Some Windows computers come with a trial version of a third party program called WinZip already installed. Once the trial period expires, if you try to unzip a file, you will see a dialog box asking you to buy the program. There is no need to buy it. Just uninstall WinZip and the WinZip Associated File Helper from your computer. Then you will be able to access the built in unzipping function by right clicking on the zipped file and choosing “Extract All”. In the dialog, choose the location the extracted contents will be saved to on your computer. (In case you ever need to zip a file, right click > Send to > Compressed (zipped) folder.)

Posted in: About Blueprints

Permalink.

Q. When importing a blueprint into Artisan, why can’t I see an image of the page?

A. This happens sometimes. You will need to reinstall Artisan.  Please click “Click to check for software updates” on the bottom of the Artisan welcome screen, or click HERE to download the latest update. You will not lose any current projects, content, or any of your settings. You don’t need to uninstall Artisan first, but when reinstalling, if you are asked, choose “repair”.

Posted in: About Artisan Software, About Blueprints

Permalink.

Q. Can I still use my Blueprints and Pixie Dust in Artisan?

A. Yes, you certainly can. They will work in exactly the same way as they did in StoryBook Creator.

Posted in: About Artisan 4, About Blueprints

Permalink.

Q. How long will I have to download Blueprints?

A. Beginning 13 March 2017, all pixels2Pages members will need to purchase new memberships from the Forever store at the time of their next renewal date.  It is your responsibility to make sure you have downloaded, saved, and backed up all Blueprints available to you PRIOR TO THAT DATE. 

Going forward, as long as you maintain a continuous, active pixels2Pages membership, you will have access to the blueprints released from the time that you purchased a membership from the Forever store (after 13 March 2017). If you cancel your membership and later rejoin, you will only have access to Blueprints released from your new starting date and going forward.

It is your responsibility to download, save, and back up blueprints while they are available to you.  Blueprints are released on the last Saturday of every month for the next month.  We strongly encourage you to make it a habit to download and save your Blueprints in a timely manner to avoid disappointments.

Click HERE to go directly to Blueprints currently available with your membership.  Scroll down to the bottom of the page and go to the earliest ‘previous entries’ and make sure you have downloaded them.

NOTES: Blueprints released prior to October 2013 are no longer available.

 

 

 

 

Posted in: About Blueprints, About Memberships

Permalink.

Q. If I join next month will all the Blueprints still be available?

As long as you maintain an active membership, you will always have access to blueprints from the time that you joined. If you join next month, only those blueprints released from that month onwards  will be available to you.

It is your responsibility to download, save, and back up all Blueprints during they time they are available to you on the website.

Posted in: About Blueprints, About pixels2Pages

Permalink.

Q. Is there a way to get your older Blueprints?

At this time, individual Blueprints and/or previously posted Blueprints are not available for purchase.

 

Posted in: About Blueprints

Permalink.

Q. How do I import Blueprints into Artisan content manager?

Blueprints cannot be imported into Artisan content. Only commercial art kits can be added to content.

We recommend that you save your blueprints to a folder on your computer. Each time you want to use a blueprint, go to the Home ribbon and click on Add Page > From my computer. Browse to the folder you saved the blueprints in, and you will be able to choose the one you want. Make sure your view is set to large thumbnails, and you will be able to see an image of the page.

For more information view our Gold Portfolio – Blueprint Brilliance (member access only).

Posted in: About Blueprints

Permalink.

Q. What is the significance of the way you name your Blueprints?

All of our Blueprints since 1 October 2011 are now named with the following ‘system’. This naming system means that all your blueprints can be stored in a folder and will automatically be sorted by page size and the number of photo openings.

For example:
p2P_12_7_SpecialLunchJF

  • p2P for pixels2pages, of course.
  • 12 = Page size (12 for 12×12 pages, 11 for 11×8.5 pages)
  • 7 = The number of photo openings
  • Special Lunch = The Name we have given the blueprint
  • JF = the Blueprint designer, in this case, Justine Forrest

p2P_12_1_R_MumsTaxiJG

  • For the double page blueprints, there is one extra R or L, to indicate left or right hand page

 

Posted in: About Blueprints

Permalink.

About pixels2Pages Videos

Q. Do members have access to past videos on pixels2Pages?

Previously posted videos, tips, FAQ, blogs, and challenges are accessible to members according to their membership category.

Posted in: About pixels2Pages Videos

Permalink.

Q. How long will videos be available for viewing?

Videos remain on the site indefinitely.  So, no worries about not being able to refer back to a tidbit, workshop, Start2Finish, or other video that you may have seen a few months ago.  As long as you are a current member, you’ll have access to these videos.

There may be occasional exceptions – limited edition videos that are posted and labeled as such, and videos that become dated or obsolete over time. We will let you know in advance if a video is to be removed.

 

Posted in: About pixels2Pages Videos

Permalink.

Q. Can I watch your videos on my iPad or iPhone?

All videos added to our website after October 1, 2011 can be watched on iPads, iPhones and other mp4 players. All our older (SBC 3.0) videos in the Archives section can only be played on devices that support Flash Player.

Posted in: About pixels2Pages Videos

Permalink.

Q. Is there a way to view the videos in full screen?

Yes, there certainly is. At the very bottom right of the video frame there is a little rectangular icon. Click that to go to full screen view. To go back to the normal view, hit the ESC (escape) key, or click the same icon again. The control bar of the videos will disappear while you are watching for unimpeded viewing.  Just move the mouse across the screen for access to the video controls.

Posted in: About pixels2Pages Videos

Permalink.

Q. Are there printable handouts to go with your videos?

Most videos do not include handouts.  The exceptions are Back2Basics Lessons and the Portfolios in our Video Archives.

Videos will remain on the site for active members to review at any time, and we invite you to take notes as you follow along.  Remember that you can pause and play as you watch.

Often, techniques shown in these videos have been covered in other videos, on Good2Know handouts, in Challenges, in Tips, or in FAQ’s.  We have no plans to include handouts with the videos.

Posted in: About pixels2Pages Videos

Permalink.

Q. I am having problems viewing your videos.

Having trouble viewing our videos? Here are a few suggestions:

  1. Turn off all extra programs running, including Skype and IM programs (these programs can take up some of your bandwidth, which can cause video streaming issues)
  2. If the video keeps stopping, pause the video and let it fully load before trying to watch it.
  3. If you are watching a video and the video stops running at the same point each time, you are likely experiencing a timing out issue. The best solution we have found is to move your mouse frequently (or adjust the power settings on your computer). Sometimes your computer power settings will stop activity if it doesn’t detect movement. Give this a try as it is the most common fix for our viewers.
  4. If you are experiencing repeated “delays” in the video playing, then it is likely a bandwidth issue. Check that you are getting a good signal from your internet network or wireless router. These videos are streaming from our website to your computer, so they need a good connection to run smoothly.
  5. If you haven’t restarted your computer in forever like I often do, now would be a good time (and then quit out of Skype again since it will auto load on restart). By restarting, you will clear your clipboard of extra stuff that inevitably builds up when working with digital programs- and slows down your machine.
  6. How much RAM you have on your computer and the processor speed can also affect your viewing capabilities.

Hopefully these tips will resolve any the problems you may experience.

Posted in: About pixels2Pages Videos

Permalink.

About pixels2Pages

Q. I forgot to enter the p2PTHANKYOU coupon code when I started my new membership. Can I still get the free Blueprint Book and kit?

A. No worries – we’ve got your back!

We can see who purchased a new membership (remember, it needs to be a purchase and not just a free trial) and didn’t use the coupon code.  We will be creating a different coupon code for you and sending it to you by email.  It will be several days after you ordered before you receive the new coupon, so don’t worry.  You do not need to contact us.

If you began a free trial, we will send you a coupon code once the first payment is made after the 30 day free trial period.  Again, you to not need to contact us.

To use the new coupon code, you must have something (it can be a $0 amount) in your cart.

The new coupon codes are for your personal use only and are not to be shared.

Thanks for purchasing your new membership in the Forever store!

Posted in: About Forever, About Memberships, About pixels2Pages

Permalink.

Q. How do I log in to or out of pixels2pages.net?

A. The log in area on the pixels2Pages website is on the right hand side of the webpage.

Enter your p2P Membership user name and password. If you lose your password, there is a handy “lost your password” button to click, and you will be able to reset the password at any time.  To log out, simply click the ‘log out’ link under ‘Membership details’.

To check your membership details, click on “More” in the tabbed section on the right side of the page, and choose Edit My Profile.

If you are unable to log in, and you are certain that you are using the correct user name and password, we have several suggestions:

  • Make sure your anti-viral software and/or firewall is not blocking your access to our website
  • Clear your cache (click HERE if you don’t know how to do that)
  • Reboot your computer
  • Try logging in from a different web browser (Google Chrome, Mozilla Firefox, Safari, Internet Explorer)
  • Try logging in from another computer or device (smart phone, iPad, etc.)

After 10 unsuccessful attempts to log in, you will be locked out of the site for one hour.  Please contact us at info@pixels2Pages.net BEFORE that happens!  NOTE: If you are at a retreat, everyone there is using the same IP address and everyone will be locked out if one person is.

 

 

Posted in: About Memberships, About pixels2Pages

Permalink.

Q. How do I reset my password?

A. In the log in area on the home page at www.pixels2Pages.net, you will see the words “Lost your password?”. Click “Lost your Password?” to begin the process of resetting your password.

You will see this popup.  You need to enter your correct username OR email address, then click Get New Password.

You must use the correct user name (which may not be your email address) and password combination in order to log in.  Attempting to log in unsuccessfully 10 times will cause you to be locked out of the website for an hour!!  It is better to contact us at info@pixels2Pages.net before that happens.

When you do that you will see this message:

You will receive an email like this which will include directions for you to follow so that you can reset your password.  Please make sure your computer will allow you to receive automatically generated emails like this by adding pixels2Pages.net to your contact or safe sender list.  If you do not get an email from us fairly quickly, please check your spam and/or junk mail filters and make sure you used the email address associated with your pixels2Pages account.

In the email will be a link for you to click so that you can choose a new password.

When you click that link you will be taken to a page that looks like this. The website will generate a password for you. You can use this if you like, but it will be a very complex one. We suggest you delete that and enter a password of your choosing. Please note that weak passwords (i.e. ones that are easy to guess) will be rejected.

We do not send you a new password – you choose what you want and enter it there.

After entering the new password, click Reset Password. You will see a success message, and a link to log in with your new password.

To change the password when you remember your old one:

Alternatively, if you know your password and just want to change it, you can do that by first logging in, and then clicking “Membership details” in the log in area.

Scroll down to Account Management. Click on the button that says “Generate Password”.  A new (long and strong!) password will be generated for you.  You can replace that one with something meaningful to you, but it should not be a weak password.

When you have done that, scroll all the way down to the bottom of the page and click the blue box that says “Update Profile”.

Please keep your password in a safe place.  It should not be shared with anyone, per our Terms of Use.

Posted in: About Memberships, About pixels2Pages

Permalink.

Q. Why do I have to log in all the time now?

Unfortunately this is something outside of our control. But here is a work around that will make things easier.

  1. Type in your user name but no password and click login.
  2. You will be taken to a different login screen, where you can check the “Remember Me” button.
  3. Put the correct password in there.
  4. After that it will still ask you to log in if you have been inactive for a while, but you shouldn’t have to keep entering your information, you can just click the login button.

Posted in: About pixels2Pages

Permalink.

Q. If I join next month will all the Blueprints still be available?

As long as you maintain an active membership, you will always have access to blueprints from the time that you joined. If you join next month, only those blueprints released from that month onwards  will be available to you.

It is your responsibility to download, save, and back up all Blueprints during they time they are available to you on the website.

Posted in: About Blueprints, About pixels2Pages

Permalink.

Q. How do I look at the pages in your galleries on the website?

We have a public gallery (click on the Gallery globe in the header), as well as a number of member-only  galleries of Blueprint pages, challenge pages and more.  There are several ways to view our galleries.

  • Galleries will by default display as a series of thumbnails. Click on any image to see a larger view.
  • Click on next & previous arrows to manually browse the gallery.
  • Click on “Click here to view as slideshow” to watch a scrolling slideshow of images.
  • Click on “Click to view Thumbnails” to return to the thumbnail view.

Posted in: About pixels2Pages

Permalink.

About p2P Facebook Page

Q. How do I upload pages to Facebook?

We love it when you share pages you create using pixels2Pages blueprints, challenges, video tidbits or other inspiration on our Facebook page at www.facebook.com/pixels2Pages . Here is how it is done.

  1. Create your page & save it.
  2. Go to File > Save As > Export Current Page
    upload_001
  3. Choose the location to save your page. (The desktop is handy, and you can delete the image once it is uploaded)
  4. Name your page
  5. Choose .jpg as the file type.
    upload_002
  6. Choose Full page or trimmed (that is up to you)
  7. Choose a low resolution.  96 dpi is perfect.
  8. Leave Image Quality as high.
    upload_003
  9. Next go to www.facebook.com/pixels2Pages. At the top of the screen, below the cover image, click on Photo/Video.
    Upload_004
  10. Click inside the square  and navigate to the place where you saved the file.
    Upload_005
  11. Remember to tell us which challenge, blueprint etc you were inspired by, and which digital content and fonts you used on the page.
  12. Thank you for sharing your page to inspire and encourage us!

 

Posted in: About Crops, About p2P Facebook Page

Permalink.

Q. How do I post a double page spread to Facebook?

There are several ways to do this, here are 3 that all work, choose whichever one you like. Method 1 is the easiest!

Method 1
The Snipping tool is a handy tool that comes with most Windows computers. If you are not familiar with it, just type ‘snip’ in the Windows Search and it should appear in the start menu. Follow the directions to snip a screen shot of just your double page spread. Then save it as a jpeg and upload to Facebook as usual.

Method 2
Save both pages as jpeg files. Then on a blank page in Artisan, import both pages as photos. Position them side by side and flatten together. Right click on the flattened image and choose Save selection>Export to image file to save the new image as a jpeg. Now you can upload the saved image to Facebook as usual.

Method 3
Most computers have a print screen (PRT SCR) button. This enables you to take a snapshot of everything that is on your computer screen. So have your Artisan pages open, choose View>Two Page. Hit the PRT SCR button on your keyboard. It won’t look like anything has happened, but if you open a blank Artisan page and click Paste, the image of everything that was on your screen will paste to your page. Use the Cut & Fill Ribbon>Shapes to crop away everything except your pages. Then save the new image as a jpeg and upload to Facebook as usual.

 

Posted in: About p2P Facebook Page

Permalink.

Tech Talk

Q. Help! I have lost a whole heap of pages after duplicating my project!

NOTE: THIS ISSUE HAS BEEN RESOLVED. ALWAYS MAKE SURE YOU ARE RUNNING THE MOST RECENT VERSION OF ARTISAN. YOU WILL FIND INFORMATION ABOUT THE LATEST VERSION HERE.
There have been a few posts recently about people losing pages when creating duplicate projects. The problem is that when you use ‘File > Save As’ the projects are still linked, so if you delete the pages from one project, they appear to be deleted from the copy as well.
Our advice is not to use the ‘Save As’ option until this issue is resolved. Meanwhile, your options are either:
1. Create a new blank project with a different name and import the pages you want from the original project into the new project.
OR
2. Open Windows Explorer (File Explorer), copy the entire project folder and paste it in a new location with a different name.
If you have already “lost” some pages, you should be able to retrieve them. The pages are not actually deleted from the original project, but the link to those pages doesn’t work. So you can open your original project and re-import those pages.
Click HERE for instructions on importing pages.

Posted in: About Artisan 4, About Artisan 5, Tech Talk

Permalink.

Q. How do I create or share a screenshot?

The easiest way to do this is using the Snipping Tool. The Snipping Tool is pre-installed with Windows, so you should already have it on your computer. The Snipping Tool itself comes with clear & detailed instructions, but in brief:

  • To open Snipping Tool, type Snipping Tool in the search box on the taskbar, and then select Snipping Tool.

  • To take a screenshot with Snipping Tool, select New, and then select the part of the screen that you want to capture. Choose from free-form, rectangular, window, or full-screen snips by selecting the arrow on the New button.

  • After you create the snip, you can draw on it with the built-in pens, save it, copy it, or email it to someone.

 

Posted in: Tech Talk

Permalink.

Q. I can’t see the top menu bar (for users of Internet Explorer)

We are aware that our site does not display exactly as we would like it to for people using Internet Explorer. We are unable to completely fix the problem, but there is a setting that will help.

In your browser address bar, right at the top of the screen, there is a little button called “Compatibility View”. It looks like a tiny piece of torn paper.

Click that button, and the site should display correctly for you, and the menu bar will be visible.

 

Posted in: Tech Talk

Permalink.

Q. Where did my downloaded file go (for Google Chrome users)?

Google Chrome treats downloads somewhat differently from Internet Explorer, so if you have recently switched over you may not be familiar with the process. Internet Explorer gives you the option to open or save a download file, whereas Chrome automatically saves the file to a default location.

To identify or change the default location, do the following:

  1. Click on the little wrench in the top right hand corner of the screen.
  2. Choose Options
  3. Under Options Choose “Under the Hood”
  4. Half way down the screen you will see Downloads. The default download location will be indicated – in my case this is a folder called “Downloads”. You can click ‘Change’ to choose your own loaction. Or check the box next to ‘Ask where to save each file before downloading’ to be given the option to choose a location with each download.

 

 

Posted in: Tech Talk

Permalink.

Q. What are .extx files and can I delete them?

In SBC3, the .EXTX files contained the keyword date for each kit. In SBC4 and Artisan, the keywords (now called ‘tags’) are saved in the package and sbkit files themselves, so the extx files are not necessary once the packages have been updated by Artisan/SBC4.

So it is OK to delete those .extx files, once you have converted to Artisan/SBC4, and converted your keywords, if you wish to, from SBC3 (File > Convert Keywords)

For more information on the files contained in Artisan projects, click HERE.

Posted in: Tech Talk

Permalink.

 

Share →

121 Responses to Frequently Asked Questions

  1. Lori Morris says:

    Good morning,
    I usually pay my annual membership with a credit card instead of paypal and I know I am up for renewal in December. I did have the date marked in my phone but lost the information when I purchased my new phone. Is there anyway to find the information when I sign in? I have tried looking in my profile and cannot seem to find that information. Is there anyone who can help me with this please. Thanks.
    Keep up the great job and I am looking forward to what the new year will be bringing 🙂

Leave a Reply