(Updated May 2016)
We can spend a great deal of time sorting and arranging our projects, photos and artwork in Artisan software. So when moving Artisan to a new computer, the last thing we want is to do that organizing all over again! Fortunately, you don’t have to! But be warned – this method does involve some technical steps, so if you are not comfortable around computers, you might want to get some help! However, if you follow these steps carefully, you should not have any problems.
NOTE: This tip has been made available free to non-members. However some of the links below may be available to members only.
Before moving anything from one computer to another, you should naturally back everything up. In fact I am sure you are backing up constantly, aren’t you? We have lots of tips about backing up – click HERE to view them. Make sure you have EVERYTHING backed up – your photos, your projects, your content, your fonts and your activation codes (both the program codes and the digital art kit codes).
You will need to copy all your files (projects, art kits) to your new computer. Exactly how you do that depends on your preference and how you have your computer set up. One suggestion would be to copy all your projects and art kits to an EHD (external hard drive). Then it is easy to copy them from the EHD to the new computer, and you will have a backup copy on the EHD as a bonus. If your projects and content are already on an EHD, you will save yourself that step.
Moving Artisan Software
You can’t “move” programs from one computer to another. You need to install the program onto your new computer. To install Artisan you will need your original download file. You can download Artisan from www.forever.com/downloads. Artisan is licensed for a single user on two computers, so if you are moving it to a third computer, you will need to uninstall it from the old computer. However I recommend that you don’t do that until you have it up and running on the new computer.
For instructions on uninstalling, click here. It is not sufficient to simply delete the Artisan icon.
To activate Artisan on the new computer, enter the software activation code. If you still have your old computer, you can retrieve your activation code. Click here for help with that. If not, you hopefully have backed up your code, or you can retrieve it from your Forever account. The software should install without difficulty. You will need to log into your Forever account using the same email address and password you used when purchasing Artisan. If this process does not work for any reason, you will see an on-screen message with instructions for manually activating the program.
Keeping Your Content Organized.
This tip details the process of backing up your content. Remember to back up your content on a regular basis. Once you have done that you will have saved a folder called “Artisan 5” that you found in the following location (Replace USERNAME with your own user name):
You will need to copy that entire folder to the new computer. This must be done AFTER installing Artisan. Copy the folder to the SAME location on the new computer. You will almost certainly need to set the folder options to show hidden files, unless you have done that previously (see below). There will already be a folder of that name in that location – you should paste your Artisan 5 folder into the Forever folder in the location specified above. You will see a warning that there is already a file of the same name in that location. Choose ‘Copy and Replace’.
If you can’t find the AppData folder on your computer, it may be a hidden folder. In that case you need to tick the option to show hidden files and folders. Exactly how to do that depends on your operating system. On the View tab, click Show hidden files, folders and drives. In Windows 8 & 10, open File Explorer, and on the View ribbon, make sure Hidden Items is checked.
In Windows 7, Click Start, and then click Control Panel, Click Appearance and Personalization, and then click Show Hidden Files and Folders. If your old computer used Windows XP, the folder you are looking for will be in this location: C:\ Documents and Settings\USERNAME\Application Data\Forever (or it may be called Panstoria).
Adding Your Content to Artisan
If your content is on another internal drive (not the C Drive), or an EHD, you will need to make sure that the drive has the same letter that it had previously. HERE are the instructions for changing the Drive letter. Make sure you do this before opening Artisan.
When you open Artisan for the first time on the new computer, even if you have followed all the above steps, it may not look like there is any content. This is because you still need to tell Artisan where to look for content. In the Content Manager, click on Add folder to library. Browse to find the folder (or folders) where your content is located. Click the folder to select it and click OK.
Reconnecting art kits in Artisan.
Even if you can see all your art kits in the content manager, you will likely notice that the folder names are grayed out with big question marks on them. DO NOT PANIC. This is as expected. Artisan doesn’t know that you have moved this folder, so you need to tell it where you moved it.
Right-click on the folder and select Change folder location or remove folder.
In the list that will pop up, choose 4. I want to remove this folder location from my content library.
A warning will appear. Click yes. You will lose any category organization that you had created, but this will happen anyway, so you can ignore the warning.
Now you need to add the folder back to the library from the new location.
Click on Library > Add folder to library.
Importing your Activation Codes
Since you have already backed up your activation codes, it is a simple matter to import them into Artisan on the new computer. This can be done all at once. The backup will be in the form of a text file. Simply copy the text file to the new computer, and follow the instructions here to import them.
If you have succeeded, you should now be able to see all your content, organized in the folders you painstakingly organized previously. Congratulate yourself and go make some pages 🙂
Please note these instructions apply to Artisan only. SBC (StoryBook Creator) can no longer be moved to a new computer, since there is no support from Creative Memories, and therefore no way to activate the program.