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I have been thrilled to be a part of the Forever family since this past spring of 2016.  Just this month, I had the opportunity to travel to the Forever headquarters in Pittsburgh, Pennsylvania.  I was able to work in the office and meet the rest of my co-workers!  While I have been working for the past 16 years, it has been from my home office.  It was a thrill to be in person, working with my Forever family of co-workers.  Not only do I serve on the pixels2Pages team, I also get to serve on the customer care team.  If you call in for help during the week you might reach me – I support the weekday calls in the evening.  The customer care team meets weekly to talk about what issues and concerns our customers are having and how to better serve the customer.   Normally I phone into the weekly meetings.  This past week, I was able to be there in person!  Lauren Gregg heads a fantastic team of people that really care that our customers get the help they need with timely and helpful information.  Personally, I LOVE when I can call a customer, connect to their computer and help them with their Artisan or Historian issue.  Now, that I am on the “other side” of customer care (the one taking the calls, not placing them) I have a different perspective.  When I call a company for help, I am much more patient.  Even when I have an issue, I am much kinder to the person taking the information so I can be helped.  I use to ignore those follow-up surveys that asked me about my experience.  I don’t anymore.  Being on the customer care team, I have received some very kind and thoughtful feedback.  It brightens my day when a customer takes the time to write in that they enjoyed their help experience with me.

I am thankful to be a part the whole Forever family – from being an employee, working live events to serving the customers and anywhere I can help build the Forever family.


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5 Responses to Blog: The Forever Family

  1. Thanks you Kim for putting the facing behind the Forever Support Team. Happy Holidays to you all.

  2. Cindy Rold says:

    I had the pleasure of talking to you in Customer Care one day. Thank you!

  3. Billie J says:

    Kim
    You are so lucky to be part of the Customer Care team. I have had nothing but great experiences with them. Everyone that I talk to is so patient and helpful. I know that from being in your retreats, you fit right into that description. I’m looking forward to talking with you sometime in the future when I need help.
    Billie

  4. Linda DeLaughter says:

    What a beautiful honor for these great folks!!! They truly reflect “Customer Care”!

  5. Karen says:

    I worked behind the scenes in Customer Service and in Engineering and could not believe how rude people could be. Everyone gets upset when they have a breakdown or when things do not go as expected but I was taught you get more if you are nice. . . What an eye opener. Whenever I have had to contact Support, the Forever care team have always gone above the call of duty. Merry Christmas and Happy Holidays to all.

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